Yessica P.
Dodged a bullet
I was roped into a UVC presentation during my stay at Dreams in Cancun in May 2025. Turns out that some of the staff from the resort get some sort of kick back from UVC to “recruit” new guests for these presentations in exchange for spa certificates and other “certificates”. I went along with it for the spa perks and after wasting 4 hours of my day listening to them and enduring their very high pressure sales tactics, I walked away with two certificates for another vacation which cost me $799 and $250. They promised me that I would be able to use both certificates for one vacation as long as the certs were used at two separate resorts. So after reading the fine print, I called customer service and was told that actually I couldn’t do that and I had to wait 30 days in between certificates to use them. I went back and forth with them until they finally let me booked them both for one trip (the fine print never mentioned this “30” day rule). Then when it came time to booking the transportation (which was included with the certs) that was a whole other back and forth and I ended up having to pay an extra $50 usd for that even though it was suppose to be included. We finally got to the trip Jan 2026 and I had to sit through another UVC presentation (this time in Punta Cana) as part of the certificate terms and, while they also tried to sell me more of their memberships, there was no way I would give them another dollar more after the nightmare of booking these two certificates. Glad I never got roped into more than these because they promise you the moon and the stars and never deliver. One of our friends booked via Hotels.com the same resort and the same dates and we only saved $100 compared to his price. Stay away from UVC.