Unlimited Vacation ClubReviews of unlimitedvacationclub.com

RANT / BUYER BEWARE: Just wanted to say ive been a UVC member for 10+ years and up until recently I have been blown away by the exceptional level of service. From the agents on the phones to the front line staff at the resorts everything has been top notch and worth every penny. When it came time for my renewal I was expecting to pay more as the cost of everything usually rises with time.... but I was commited to renewing if I was given the same terms, same benefits at same costs....... I was over the moon when they gave me the oppertunity to renew with more perks, better terms and lower costs! Unfortunatly as of recently they have dropped the ball. First some minor issues not worth mentioning and possibly beyond the control of the resorts as covid rules likley resulted in some hardships and challenges which negativly affected some of the service. ( They get a pass.... covid..... it is what it is) But lately Ive had some experiences with UVC that are just unacceptable. Preparing for my wedding at Dreams Natura in less than 2 weeks..... the first blunder misquoted me a price on a room for a guest, declined my offer to have my guest book at that moment, promised to call my guest the following day, failed to follow thru with that promise and when my guest did call to book the room was no longer available and she was forced to buy a more expensive room. UVC refused to sell the upgraded room at the promised lower price and only after pleading my case under frusteration they agreed to compensate me by adding a VIP week to my account. This was beyond fair and I was happy with this but should never have came to that and fairness should not be only through a fight. The latest issue.... Ive been telling all my guests. Dont bring me a wedding gift.... instead just attend the UVC sales meeting so I can retrieve my reward of a free night. Was going out of my way not just to help myself but also to help UVC recruit new members and help my friends as membership has been a blessing for me to that point. I was told ONLY of the benefits of sending members to the meetigs. The free nights and that those members would have access to "all the membership benefits I have". All the membership benefits I assumed included the benefit of price roll back in the event of price reduction. AS IT SHOULD! Why should there be any benefits lost by to people I send to meetings at all? And if there is shouldnt I be told up front about it? Instead I told every single guest.... go to the meeting, and check the site frequently for price reductions. My guests were also reassured by the agent on the phone at the time of purchase that the oppertunity for price roll back would be there in the event of a price drop. Well now everyone has paid and price has been dramatically reduced and only now Im told anyone on the refferal program that attends meetings forfiets their eligibility for price role back. 1- that rule is senseless 2- I was mislead into thinking otherwise. 3- the guest went out of their way to double check and were flat out lied to. The supervisors attempt to ressolve the issue is to review the audio of the calls when my guessed book a and verify that the guest WAS indeed provided with false information and than shed take it from there. She gave me the heads up that if I am found worthy of some sorta compensation it would be to my membership account and NOT monetary reimbursment to my guest. Now were left with an awkward scenario were unhappy guests who feel betrayed are gonna be forced to attend a meeting were a salesman represeting a company thats already demonstrated dishonesty and now going to try to sell them memberships. Nobody wins here the end result will be NOBODY buys, saleman wastes time he could have utilized elsewhere..... and disgruntled vacationers will be forced to attend a meeting. All this because of poor communication and likley intentional poor communication because obviously no one will agree to attend meeting if it means they dont get the chance of price reduction when it happens. If youre told youre entitled to all the membership perks that should mean ALL the membership perks OR of all except for oppertunity for price roll back that should be communicated. Just seems like they resorted to a fineprint loophole to wiggle out of what they promised and save themselves money . ( letter of the law instead of spirit of the law sorta deal.)

I'm mexican. I bought a pearl membership 7 years ago with financing in dollars. ($7,500 USD). Given the threat of devaluation, I paid the entire membership a year later. After a few months I tried to cancel but I had to pay a very high penalty which is stipulated in the contract. My lawyer advised me not to fight and use the membership. The 25% discount on the rate compared to what is published by agencies such as Hotels.com or Best Day and others has always been granted. The only but that I put to UVC is that they are building new hotels with very high rates and they are ceasing to maintain the hotels with a more affordable price, which lowers the quality in those hotels. Every time I have stayed, they insist to increase the level of my membership, which I no longer accept, since that at the end of the 10 years of membership, using it 7 days per year, I paid in advance the discount that they give me and at I end up tied with them.