Unlimited Vacation ClubReviews of unlimitedvacationclub.com

Unlimited Vacation Club is hands down the biggest scam I have ever been involved in. Their affiliates are just as bad...namely Amstar. UVC tried to get me to " Upgrade" my membership...again on my last trip to Ixtapa,Mexico. The initial cost to upgrade from my current level was $39,500 USD! Without any upgrade in services, so when I said no, they start to bully me and then drop the price even when I kept saying NO! By the time they finally gave up trying, the upgrade had dropped to $5500.00 USD!! Seriously?! They just tried to extort $39,500 USD out of me 15 minutes prior! It's all a scam people! Don't buy into the bullshit! I 100% regret buying a membership to this poorly run vacation membership. No accountability, no customer service, POOR communication, throw other divisions of UVC under the bus... You NEVER are connected to the right department for who screwed you over! Last trip I paid Amstar 105.00USD for a shuttle to and from the resort. I had stomach troubles and told the attendees at the front I was quickly running to the washroom before leaving the resort to go to the airport. The shuttle waited 3 MINUTES then left without me and I had to scramble to find a cab and pay $500 pesos for a ride to the airport!! No apologies from the resort, UVC who sold me the shuttle.... and no refund or apology from Amstar!!! NOTHING! Save your money folks and stay away from Unlimited Vacation Club AND it's affiliates who they sell services with! one word, SCAM!!! They haven't earned the one star I was forced to give them!

In September 2023, I took my partner to Secrets Moxché in Playa del Carmen, expecting a luxury experience. Instead, we were immediately pressured into a 30-minute sales pitch in exchange for a “free” massage. The sales rep followed us to breakfast, commandeered our morning, and forced us into a tour of both our hotel and a neighboring property, aggressively pushing the Unlimited Vacation Club. We were overwhelmed with promises of free nights, upgrades, VIP access, and exclusive discounts. We made the mistake of joining the program. That’s when the real issues started. Billing was aggressive and unrelenting. When I had difficulty with payments due to a cancer diagnosis and treatment, there was absolutely no compassion or flexibility. I paid off my balance, and once I was healthy, attempted to use the benefits we were sold. That’s when the deception became obvious. The “free” 7-night stay was a classic bait-and-switch—most properties were excluded, and at the location we wanted, the benefit was cut to just 3 nights. When I raised this issue, I was told “that’s just how it is.” No accountability, no solutions. We booked the 3 nights at our original hotel, paid $100 for a taxi from Cancun, and arrived to find our reservation had been changed—without our consent—to Secrets Mirabal in Cancun. The vacation club’s response? No help, no apology. If we wanted to stay where we originally booked, we were told we’d have to pay full price and lose our “benefit” nights. To make matters worse, I was denied restroom access at the hotel where I was supposed to be a guest—even though I am a prostate cancer survivor with urgent medical needs. No one cared or offered assistance. When I requested help with the unnecessary cab fare, I was told it was not their problem. The only suggestion was to take another expensive taxi and hope for the best. At Secrets Mirabal, the so-called “upgrade” was underwhelming. The room was basic, the hotel was under construction, and Unlimited Vacation Club staff continued to harass us with messages and invitations to more presentations, blaming us for their misleading sales tactics. Their idea of compensation? A beach bag with cheap trinkets, and later, a $50 voucher—only if we signed more paperwork. The hotel itself was far from luxury. Maintenance issues were everywhere: a lamp lying on the restaurant floor, water leaking from the ceiling, and staff who ignored complaints. The alcohol was bottom-shelf, and bartenders refused to make drinks unless continuously tipped. The food was mediocre at best, and staff dismissed any feedback. This experience was a complete disaster—misleading sales, no accountability, and blatant disregard for guests’ time, money, and health. I strongly urge anyone considering Secrets Moxché or the Unlimited Vacation Club to stay away. This was one of the most disappointing and frustrating travel experiences I have ever had.

They will gladly try to chew up an entire day of your vacation twisting your arm promising the world and giving you a worthless plan. They will throw out and outrageous $ amount and if you are dumb enough to bite, good for them. When you say no, they keep working the number down to a point where it might make sense to you but all the time taking benefits out of the plan but never telling you. They will also offer you a financing plan that sounds very fair. In our case we signed a 30 page financing plan and when the first payment came due, they took the entire amount against our credit card. Our advice, find a really good travel agent and skip all the UVC propaganda and under the table dirty dealings. They are robbing you while smiling and laughing ( at you )

@Unlimited Vacation club Dreams in Curacao. A Vacation disaster! Dreams Curaçao ranks as one of the most disappointing experiences I’ve ever had. The outdoor buffet is basically a bird feeder—flocks of birds regularly land on the tables, pick at the food, and walk across serving trays while staff look the other way. It’s unsanitary and unacceptable for a resort that claims to be “luxury.” The room conditions were even worse. Mold spread across the ceiling, the sink was missing its drain, the doors didn’t close properly, and the furniture looked like it had been dragged through a hurricane—chipped, peeling, and neglected. Even the basics weren’t functioning: the water was barely warm, making showers uncomfortable at best. The positive is the ocean is absolutely beautiful. We asked to be moved and they told us to go to their sister resort Zoetry for more money as if we have spent enough on this dump already! For a resort tied to Unlimited Vacation Club, this was a complete embarrassment. Save your money and your sanity—i am sure there are far better options on the island.

I got a card for cruises. The July 4 Italy cruise is on a boat princess Magdalena. However that’s a luxury river boat for 50 people. It is not the cruise ship shown and cannot be used on the ocean. I called to explain the problem and ask which princess cruise boat is the cruise on. The woman just kept asking my member info. No concern that info is wrong on site. Its monthly fees even during Covid when no trips allowed. Save your money and just don’t buy into timeshares.

I am sharing my experience with Unlimited Vacation Club so others can make an informed decision. After signing my membership, I have made consistent payments since day one. During the sales process, certain benefits were presented as available; however, when I later attempted to use them, I was informed that they were not yet accessible or came with additional limitations that were not clearly explained upfront. It has now been approximately a year, and despite ongoing payments, I have not been able to meaningfully use the membership as expected. In addition, I have made multiple attempts to contact the appropriate department regarding the cancellation process outlined in my contract. It has been extremely difficult to obtain clear, written guidance. I was redirected multiple times, unable to reach the appropriate representatives, and only received a response after repeatedly following up across multiple email threads. Even then, the information provided has been limited and conditional, with no clear confirmation of the full cancellation process in advance. This experience has made it very difficult to plan responsibly and has raised concerns about transparency, communication, and overall customer support. I strongly encourage anyone considering this membership to fully understand the terms, availability of benefits, and cancellation process before signing, and to ensure all communication is documented in writing. I hope the company improves its responsiveness and clarity for current and future members.

En general, ha sido una buena experiencia, tienen buenas promociones y siempre respetan el descuento de mejor precio, si viajas si conviene!

Perfecto muchísima flexibilidad y me hacen todas mis vacaciones a todos lados