Unlimited Vacation ClubReviews of unlimitedvacationclub.com

We recently stayed at Secrets Aura Cozumel and were very disappointed. The resort is run down and in need of major maintenance and renovation. Our original room (#632) overlooked an active construction site, and I paid an additional $1,800 to move to a room that better matched the resort's advertising. The beach was beautiful and the staff were excellent, but the food was average and the property does not justify its premium pricing. We would not return.

AVOID this club!!! You will be fed all kinds of lies to get you to join. The level of lying is truly diabolic! When the lies are repeated to customer service representatives, no concern is shown. Do yourself a favor and avoid this club like the plague!!!

Stay away from this scamming company. Went to the DR last year and sat for one of these presentations. Decided not to purchase timeshare because it was more expensive the purchasing a condo. We instead purchased a 4 nights 5 days certificate. We received a receipt for the purchase and that’s it. We were told to call the number to book when ready. Called a few months ago and there is no availability and was told to call back. Nothing about the certificate about to expire or will expire. Call last week and the certificate is expired and nothing they can do. Tried to speak to a supervisor but none available so someone will get back to me. Never got a call. I finally called back and got a supervisor who is explaining the numerous time they called me but they is no record of me calling them. How convenient. There is nothing they can do to reactivate the certificate. How convenient again. Just putting this out there so others can be aware of the nonsense this company is running. If you don’t purchase after the presentation and do decide to purchase a few days please make sure you get the certificate they keep mentioning. None was provided to us. How convenient, she just emailed it to me. So we are out our hard earned money. Be very aware of the deceptions being perpetrated by members of this company. Stay away. And again our situation began from a trip to the Dominican Republic.

My experience with Unlimited Vacation Club has been extremely disappointing. Fear pressure when trying to cancel the plan. I would give 0 for this. BIGGEST SCAM IN THE WORLD. Gave me high pressure to take the plan When I signed up, I was promised a $1,500 credit if I paid $3,000 upfront. After making the payment, that credit was never provided. I was also clearly told that I could cancel the membership within six months without any additional charges. However, when I recently requested cancellation, I was informed that I must pay 60% of the remaining amount just to cancel the plan. The information provided by the sales representative during the enrollment process turned out to be completely different from what is being enforced now. I feel that important details were either misrepresented or intentionally withheld. Customer service has been unhelpful and shows very little concern for resolving customer issues. Every interaction feels focused on collecting money rather than delivering the vacation experience that was promised. The team has refused to honor the commitments that were made when the membership was sold. Based on my personal experience, I would strongly caution others before signing up with Unlimited Vacation Club. Make sure every promise is documented in writing and read all terms carefully. What was presented to me during the sales process was very different from what I experienced afterward. I regret purchasing this membership and would not recommend it to others.

We went to Breathless punta cana resort and spa and signed May 6th,2026 Emeral for $22,000CDN. They promised so much, and when I comeback and I tried to book it, everything was lies about the discounts in resorts, hotels and flights. Carlos was manager there and Luis was assistant manager, both are the biggest scammer. I put $9040USD down payments, and the rest after 60 days. On May the 8th i canceled my membership and asked for refund. After 12 days on May tge 20th I received my full refund bcz I canceled within 5days. Breathless punta cana resort and spa shouldn't allowed these scammer in the resort. Be careful, there is nothing truth to their promises. They pure scammers.

TENGAN CUIDADO con esta membresía....Les platico, a dónde quiera q vayan hoteles HYATT...les espera un grupo de gentes q los abordan como aves de rapiña a sus presas....todos ellos se encuentran en el lobby de sus hoteles....desde el momento q ves el área "PREFERED" y si la quieres te prometen dólares 300 para ser exactos para cambiarte su vas a sus pláticas...si aceptas ya te engancharon por eso ten cuidado porq para cancelar es todo un show...yo lo hice dentro de los primeros 5 días hábiles y con correo certificado...porq si mandas emails(como dice su contrato) NO te pelan ...así q debes tener evidencia...no cumplen con su contratos incluso ...en el decia q apartir de q la paquetería recibe la documentación es la fecha de tu cancelación a mi me aceptaron la cancelación hasta un día después fecha en q tuvieron los documentos en sus manos....y con otra...hablas a un sin fin de números telefónicos mandas correos al por mayor y nadie, absolutamente nadie te da FOLIO de proceso de cancelación, parece q su técnica es traerte como pelotita ya q incluso la responsable Mariel Soto q es la manager...te da el barco...si esto hacen con quienes cancelamos dentro de los 5 días hábiles a la firma del contrato...no quiero saber q es lo q hacen con los q se pasan de lo permitido...aahhh!! Y con otra, su contrato dice q en 15 días hábiles y una empleada q me contestó en una de tantas me dijo q era a partir de 15 a 45 días hábiles...o sea q mi reembolso (dentro de plazo establecido) tiene una fecha de pago de dos meses...q tal así q si no tienes liquidez en tu tarjeta de crédito prepárate para hacerte de otra deuda....Yo la cancele porq viajo 2 veces al año a mi no me reponen lo que viajo y aparte las tarifas de sus hoteles son altas ...yo pago eso con todo y avión en un todo incluído...te ofrecen muchos certificados...pero nunca contestan en el área de certificaciones así q todo lo q te dicen son un montón de mentiras.....No se deben embaucar tu puedes ir a escuchar la plática y negarte...te tienen q dar los dólares q te ofrecieron porq fueron sin Compromiso.

They are scam and will take your money

Soy mexicano, me atrajeron a sus platicas diciéndome que si daba 2 horas de mi tiempo, me obsequiaron un certificado de descuento a mitad de precio en cualquiera de sus hoteles, oh sorpresa, nos retuvieron casi 5 horas, su táctica de marketing es super agresiva, nos cambiaron a 5 personas intentando mermar nuestras emociones, al final al darse por vencidos me ofrecieron otro certificado de 3 noches 4 dias con 40% de descuento. Lo tomé... oh sorpresa fue qué los 2 certificados estaban condicionados a una platica de 2 horas cada uno, acabo de tomar una obligatoriamebte e igual me retuvieron 5 horas usando la misma técnica, chica amable, chico amable, chica grosera, chico comprensivo y asi, pero como ya me la sabia... incluso como no quise contratar nada con ellos me dijeron que mi primer certificado que compré me lo cancelarían, un asco, no vayan a sus platicas y evítense ese acoso!