Unlimited Vacation ClubReviews of unlimitedvacationclub.com

My wife and I unfortunately have purchased over four weeks of Premier Nights and our at Unlimited Vacation Club’s highest level of impression Black. Don’t ever pre-purchase weeks from Unlimited Vacation Club because the availability to use them is extremely limited. If you think I’m just complaining, try booking any of the Resorts in Kapp Anna Dominican Republic during the months of September October and November using Premier nights (those are the nights you pre purchase with membership) you will find no availability. Then change your search to Unlimited Nights which means you would be paying for your room and you will find six or eight choices of rooms per Resort for the same time period. So essentially I am being penalized for joining as a member because I bought into their program. I bought into this many weeks in addition to Weeks. I had owned early on after Hyatt bought Unlimited Vacation club, but then when I called Hyatt to complain about issues I was having with Unlimited Vacation Club, the customer service agent essentially denied that they owned Unlimited Vacation Club. So never buy into Unlimited Vacation Club no matter how tempting the offer is.

My experience with Unlimited Vacation Club has been disappointing, and I want to share it so that others can be careful before signing a contract. I purchased my membership approximately four years ago. During the sales presentation, one of the benefits that was offered to me—and that influenced my decision to purchase the membership—was that I would have access to Preferred Club and its benefits whenever I stayed at their hotels. However, recently, when I arrived at one of their hotels, I was informed that my membership is White Pearl and that, because it is a lower membership level, I was not entitled to Preferred Club benefits. This came as a surprise to me because it was not what I understood or what was explained to me during the sales presentation. When I raised this issue, the response I received was that the conditions were stated in the contract and that I had signed it. I understand that it is each person’s responsibility to carefully read what they sign, but I also believe that the information provided verbally during a sales presentation should be clear and consistent with what the membership actually includes. After approximately four years as a member, I feel very disappointed because one of the benefits I understood I was purchasing turns out not to be included with my membership level. I am sharing my experience mainly to help others: before signing a membership agreement with Unlimited Vacation Club, ask them to show you EVERY benefit promised by the salesperson in writing in the contract, and specifically confirm which benefits are included with your membership level. Do not rely solely on verbal explanations given during the sales presentation. I hope UVC takes situations like this seriously and becomes more transparent when explaining exactly what each customer is purchasing.

I signed up for a membership with unlimited vacation club at the breathless hotel in Dominican Republic last year only after I confirmed with the sales agent that the Moon Palace hotel in Cancun Mexico where my son's wedding would be held was including in my membership. I even provided the Moon Palace hotel name and address to the agent and his supervisor and they both had confirmed that the Moon Palace was listed on the membership plan as a choice of hotels. Five months later, I tried to make reservations at the Moon Palace Hotel for my son's wedding and was told that the hotel was not on my membership plan. Had I known this in accurate information from the beginning I would have never signed for this membership with Unlimited Vacation club. I was given inaccurate information by the agents from Unlimited vacation club and was scammed into purchasing this membership knowing the fact that the Moon Palace hotel was not included. I have never used this membership. I tried to cancel this membership recently through the Better Business Bureau because I was misled and scammed into purchasing and Unlimited vacation club refused to cancel my membership due no fault of mine. The club did not even apologize to me for the inaccurate information that their agents had provided to me prior to signing up. Unlimited Vacation club scam its members, takes your money and unable to deliver what was promise to members prior to signing their contract. Unlimited Vacation club is not a member of the Better Business Bureau due to their inappropriate and shady business practices, so buyers before you decide to purchase a membership suggest that you research this club, read their reviews and also contact the Better Business Bureau in order to avoid been scammed. Sherma Holder

I’ve been a member of Unlimited Vacation Club for a while now, and after our most recent trip to Secrets Akumal I’m honestly beyond frustrated with how this program is being handled. First issue was the room. I booked an ocean view room. Secrets has different ocean view categories, including preferred ocean view. I specifically asked about preferred and was told I didn’t need to pay for that because I was already a UVC member. We get there and our room is basically all the way in the back of the resort. Later we find out the preferred ocean view rooms are up toward the front, which is obviously where we would have wanted to be. The difference in price was around $50 for the entire week. Fifty dollars. I would have paid that without even thinking twice if somebody had just explained the difference correctly when I booked. Instead I relied on what I was told as a member and ended up with a room location I never would have chosen. Then there was the situation with the two couples we brought with us. We upgraded our own membership on this trip and one of the couples we brought actually purchased a UVC membership themselves. So between our group, UVC got an upgrade and a brand new membership sale. We had been told there were two ways to book guests, guest certificates and unlimited sharing. We understood that guest certificates didn’t automatically include preferred access, but we were specifically told that if the guests booked a preferred room, they would get preferred access and wouldn’t have to attend a presentation. The third couple booked a preferred room. They then tried to charge them $400 because they didn’t attend the presentation. How does that make any sense? They paid for a preferred room, we upgraded our membership, and the other couple literally bought a membership on the same trip. Apparently that still wasn’t enough and they wanted another $400 out of the third couple. The biggest issue though is what we were told when we upgraded versus what customer service is now telling us. We were told multiple times that after upgrading, the people we brought would never have to attend another presentation and that we would still get the nights/benefits for bringing people because they simply wanted members bringing new people to the resorts. This wasn’t mentioned once in passing. It was part of the reason the upgrade sounded valuable. Now the customer service line is telling us that isn’t true. So either the people selling these memberships don’t understand what they’re selling, or they are telling people whatever they need to tell them in the room to get the upgrade signed. Either way, that is a huge problem. The Hyatt hotel rates were another big selling point of the upgrade. We were shown rates that made the program look extremely attractive. Now that we’re actually looking at the rates available to us, they are nowhere near what we were shown during the sales process. It honestly feels like smoke and mirrors. Everything sounds amazing when they are trying to get you to sign, and then once you actually try to use the benefits, the story changes. I’m not expecting everything for free. I’m not expecting every upgrade in the world. I just expect the things we are told when spending thousands of dollars to actually be true. We upgraded. We brought two couples with us. One couple bought a membership. The other couple booked a preferred room. And we still somehow ended up arguing over a $50 room difference, a $400 presentation charge, guest benefits that apparently don’t work the way we were told, and Hyatt rates that look nothing like what was presented to us. Secrets Akumal itself is a beautiful resort. My issue is with the way Unlimited Vacation Club is sold and the way the benefits are explained. If you are considering buying or upgrading a UVC membership, get absolutely everything in writing. Do not rely on what somebody tells you during the presentation, no matter how clearly or confidently they say it. If they tell you your guests will never have to attend another presentation, get it in writing. If they show you Hyatt rates, take pictures and compare them yourself before signing. If they tell you a certain room category or membership benefit gives you preferred access, get it in writing. We spent a lot of money with this company and brought them additional business, and somehow we came away feeling like every benefit had an asterisk attached to it that nobody bothered to mention until after the sale. I’ve already contacted customer service and given them the opportunity to address this. If they make it right, I’ll update this review and say so. If they don’t, people considering UVC should know exactly what our experience was before they spend their money.

As all the other reviews state the fine print is endless with these guys. Trying to book? Difficult. Wanna talk to someone? Good luck. Ready to go somewhere? Extra fees. Multiple trips? Not within 30 days of each other. Such a scam.

Sales reps misrepresented what I could do with the actual contract. UVC corporate is not helpful at all and is literally using the term he-said she-said around this situation.

Not only did we get mislead into spending thousands of dollars with this company, they also proceeded to bombard us with attempts to upsale us after we purchased a vacation plan stating what we purchased wasn’t really sufficient. This is AFTER initially convincing us that we were making a great (yet expensive) choice. Then, a customer service rep ( Shajaira) proceeded to get very rude in email with my wife when navigating confusion around failed call attempts. All in all, we spend thousands each year on multiple trips. Typically 1-2 are international. And I’ll spend my money with any of their competitors before I spend another dollar with UVC.

Jerry sold us the membership in Cancun. They sell memberships based on misleading promises. We were told that we would receive seven free nights and that there would always be availability whenever we wanted to make a reservation. However, when we tried to book, the hotel told us that reservations must be made at least two months in advance and that there was no availability. We were also told that, at certain hotels, including the Mita property, we would have to exchange two of our free nights for just one night. None of these restrictions were clearly explained to us when we purchased the membership.