Unlimited Vacation ClubReviews of unlimitedvacationclub.com

This is the biggest rip off ever! They are a total scam and a sham. RUN AWAY! Their sweet talk is all lies. Jumping through hoops to book a week at a resort. It seems like only their older locations are available. Then there's an additional $300 booking fee on top of the $250 for the week. Thought we were getting a good deal...I guess it really was too good to be true.

I was looking to book a vacation at Secrets Royal Beach in Punta Cana on the UVC website. I checked the same booking on Expedia, just in case. Unbelievably, the same booking was $400 cheaper on Expedia and I decided to use the UVC Price Match policy. I called immediately to UVC customer service and the rep asked me to email him both quotes. After he got my quotes he agreed to book with the discounted price but told me that the booking would be non-refundable. I agreed to proceed because I got additional 25% savings from Expedia price. However, his supervisor refused to book. The supervisor told us some nonsense that was not even in our contract. After a long talk with the supervisor we realized that UVC doesn't want to honor their contract and will find any non-existing reasons to not book according to my contract. I asked the supervisor to refer to a particular paragraph in my contract and justify why she refused to honor the contract. She couldn't. Instead, she came up with reasons like credit/debit card payment or the part of the US where I live or time of the day or refundable/non-refundable and other nonsense that was not even mentioned in my contract. It was clear she would give me any lie just to avoid honoring the contract. I filed my complaint with the Better Business Bureau (BBB). However, UVC never answered. UVC is a very dishonest company. Their goal is to scam North American consumers. I advise anyone to stay away from UVC.

If I could give this company negative stars I would. They simply lie to you about everything. They write down one thing but on the contract it is completely different. They pressure you into getting this while you are on vacation so that you don’t have much time to read the entire thing. They also go through the signing process so fast so you do not have a chance to read all the details. This is a complete scam just to get people out of their money. They want to bind you to the contract so they can keep making money off of innocent people. This is disgusting that this company is still in business. If the services have not been used I don’t see the harm in letting people out of their contract. Do not trust anyone from this company. Trust me keep your money and do not sign anything.

They are frauds. Everything they said is a lie. They gave us marketing sheets promising various access to resorts .... none of it is available. Do not even listen

Offered (4) zip line tickets and (2) side-by-side ATVs for $100 USD if we would agree to a 90-minute presentation at Dreams Cabo San Lucas. They claimed it was not a timeshare and owned by Hyatt Hotels. Since I know how much things were going to cost if we paid on our own, me and my family decided why not. Below are the pros and cons. Pros - they paid for the taxi ride to and from our hotel as promised. They offered a full breakfast which was very good. They provided the vouchers for the zip lines as promised and even made the reservation. They were very friendly for the most part, especially Julia and Oscar. I’ll explain in the cons why I say for the most part. Gave us our $100 back. Also explained below. Cons: too many employees involved. Three different employees in the first 5 minutes before getting teamed up with Julia. Immediately changed the special offer for attending the presentation. They said I could still do the ATVs, in additional to the zip lines, but I would need to book it through the original guy (Josue) who made the initial offer. Supposedly Josue works for them at the airport. They would give us our $100 back, plus an additional $60 and he would take care of the reservation. Presentation took longer than 90 minutes by no fault of our own. Once we got to the important stuff, “the terms,” things went south. Similar to a timeshare, only difference is you are paying to get discounts at various hotels they own. Always at least 25% off the published rates but could be as much as 50% to 70% off when they run specials. The smallest package was a 15 year deal. The package they thought would be best for my family was the silver package which was a 30 year deal. The price tag at their discounted, “today only rate?” Just shy of $30,000 with over $7,000 being due today and the balance to be paid over 4 years at a 9% interest rate. For a discount program? No thank you! When I said no, they kept pushing and changing the “today only special.” Pretty typical. Finally, when they understood we were not going to sign up, then it took FOREVER to get the promised items and to leave. As an attorney, the biggest red flag was that I asked to see the real contract but they would not provide it. They wanted me to sign the offer before discussing the contract terms. I’m sorry, but I’m U.S. contract laws, once I sign the first paper, that is known as offer and acceptance. When they refuse to show you the real terms, the contract, that’s when you know they are being shady. They verbally claimed you can cancel anytime without any penalties but I know better and other reviews on here have confirmed this. If it’s too good to be true, then you need to run. So, take advantage of the “free” stuff they give you, but know you will have a hard time leaving because they will stop caring about you once you say no. It is owned by Hyatt, which apparently owns lots of things, like Southwest Vacations, but is no different than any other high pressure sales company. What I find funny is that on my Southwest Vacations itinerary, it has language that says avoid companies like this, yet both Southwest Vacations and Unlimited Vacations Club, are both owned by the same company. Attend a presentation at your own risk.

We were accosted at the airport with promises of discounts on excursions and assurances that “this is not a time share” in exchange for a 90 minute presentation. It turned into a half day of our vacation and WAS in fact a time share. Once we said we weren’t interested, the impeccable customer service came to an end and we waited another hour to get only a small portion of what was promised to us. Don’t fall for it!!

I'm mexican. I bought a pearl membership 7 years ago with financing in dollars. ($7,500 USD). Given the threat of devaluation, I paid the entire membership a year later. After a few months I tried to cancel but I had to pay a very high penalty which is stipulated in the contract. My lawyer advised me not to fight and use the membership. The 25% discount on the rate compared to what is published by agencies such as Hotels.com or Best Day and others has always been granted. The only but that I put to UVC is that they are building new hotels with very high rates and they are ceasing to maintain the hotels with a more affordable price, which lowers the quality in those hotels. Every time I have stayed, they insist to increase the level of my membership, which I no longer accept, since that at the end of the 10 years of membership, using it 7 days per year, I paid in advance the discount that they give me and at I end up tied with them.

Compre mi membresía hace 4 meses y ya la he usado para mi viaje a Cancun 1 semana. Nos quedamos un un Sectret , hotel fantástico, servicio VIP excelente . Sólo con este un viaje ya me he ahorrado 800euros. Y más viajes los que van a venir. Me trataron muy bien y me dieron un Upgrade a una Suite fantástica . Gracias por todo y nos volveremos a ver pronto.