Mike J.
Unlimited Vacation Club Scam
This business is a scam and nothing more than a time share in disguise. My wife and I were scammed into signing up for this disguised time share while vacationing in Costa Rica. My wife unfortunately suffered a cardiac arrest and consequently suffered severe brain injury, and has been on a ventilator since. I emailed this company's supposedly customer relations debt. because you cannot call them by phone and communicated with to the rudest, uncaring and disrespectful person ever! Even after advising her of my circumstances, she still insisted that I am under contractual obligation to pay their cancellation fee which is 50% of contract amount. I told them that I was not paying and didn't care what they did. I also told her that I would write reviews notifying as many as I could about this scam practice. She eventually threatened me about some confidentiality clause insinuating their lawyers would come after me. Here's Ms Dayana Peraza Fuentes rude reply after I called them out on their high pressure sales tactics and the salesman being deceptive about their cancellation policy when we asked if we could cancel anytime which they said we could: "First of all, I'm not a sales representative. I'm from the Quality Assurance Department in Corporate Offices. Second of all, I wasn't there, we don't work with verbal agreements. That's the reason why we have a CONTRACT IN WRITTING. You have in that contract your benefits, your rights and also YOUR OBLIGATIONS. You had 5 business days to request the cancellation without fees. But you didn't read the contract and that's the reason you don't know about this fee and about the correct process to cancel. Also, be carefull of your declarations and words, because you are member of the club yet. I advise you not to do it, remember that you have a signed confidentiality clause and depending on the damage, the company may or may not take legal action against you, if you have the money to fight with our lawyers, go ahead. From this moment I will no longer be able to assist you with your case, this is my last email. Kind regards. Dayana Peraza Fuentes Member's Quality Assurance - Corporate Member's Quality Assurance Unlimited Vacation Club Corporativo Cancun UNO, Av Tulum, SMZ 9, MZ 1, LT 2, Planta Baja Cancún, Q. Roo, México 77504 Cel. +52-998-881-0000 Unlimited Vacation Club® is a Hyatt® Company.z



