UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full...
UnitedHealthcare (unitedhealthcare.com) has 187 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Terresa
I have received over one thousand calls from telemarketers claiming they are working for united healthcare. They are using robo calls and then it forwards you to a foreign person claiming they work for united healthcare. Is there any way this can be stopped. I get over at least twenty calls a day. If you call the number back it is no longer in service.
Scott
When you call in to the members help line you have to sit through commercials and listen to sales pitch for medical alert buttons.
Ralph P.
I would not even give the 1 star I have never given a review of any business ( healthcare, restaurant, hotel ect ). United Health is the worst company I have ever dealt with. Their customer service is horrible. I have been transferred at least 10 times today as well as yesterday. I'm still on the phone and still can't get the information I need. I am trying to cancel my policy and get my money back. How can a company exist like this. Oh yea they are a health insurance company. They are running a scam and could care less about their customers.
CEC
We spent the better part of an hour trying to get customer service to explain an important prescription being denied. The agent, Al from the Philippines center, initially tried to help, we think -- he kept putting us on hold to get advice from someone, then coming back to ask more questions. When this process did not yield any real answers, we asked for a supervisor. He said there was a long wait. We said we wanted to wait. He put us on a completely silent hold, then kept coming back whenever we yelled "hello" into the phone, assuring us we would get a supervisor any minute. We finally asked him to hang up and said good-bye, because we had clicked "yes" to give UHC our feedback on the call. After hesitating, he did a double-click hang-up that prevented us from giving actual feedback. Some nice trick, UHC, so your poor customer service reps can keep dissatisfied people from letting you know what happened. He tried, he was sort of responsive, but he did not have the know-how to answer our question. Do better!
Robert D.
These people seem to be making free offers which are entirely bogus. Not to be trusted!
Critter R.
This is the most corrupt insurance plan you could possibly get,a bunch of promises, instead nothing but lies, consistently for 3 years now I've been trying to get my$2,520.00 back for my dental out of pocket paid 3 yrs ago,was told to send the bills to 3 different addresses, sent them registered mail, sent them per thier instructions (UHC), I know they were receiving the bills they were signed for, I've talked to probably a hundred (So called customer reps?) and I've never seen such incompetent people, I'm now in the "appeals" stage of their "GAME",IF A MULTI BILLION DOLLAR COMPANY CAN'T OR WON'T PAY FOR THE MONEY THEY OWE ME HOW IN THE HELL CAN YOU TRUST THEM FOR ANYTHING ELSE? THEY SPEND MILLIONS ON JUNK MAILING -HOME HEALTH VISITS ET.ETC.ETC., TIRED OF PLAYING GAMES WITH STUPID LYING PEOPLE, GOING TO FILE A COMPLAINT WITH THE ATT.GEN., MEDICARE/MEDICADE FRAUD DIVISION AND THE DEPT.OF HEALTH AND HUMAN SERVICES,IF THAT DON'T WORK I'LL HIRE A LAWYER AND GO TO SMALL CLAIMS COURT AND UHC CAN SPEND SOME OF THEIR MONEY ON THEIR OWN LAWYERS AND THEIR TRAVEL AND EXPENSES,I'D RATHER LET MY LAWYER GET THE MONEY THAN THESE LYING, CORRUPT ASSHOLES, TIRED OF THE LOW LIFE BILLIONAIRES RIPPING OFF THE TAXPAYING PUBLIC,I WORKED FOR MY BENEFITS AND I'LL GET THEM ONE WAY OR ANOTHER, FUTURE ENROLLEES YOU'VE BEEN WARNED, DON'T FALL FOR THEIR BULLSHIT, AND EVERY CUSTOMER REP I'VE DEALT WITH DOESN'T KNOW A DAMN THING ABOUT INSURANCE!🤔 I'VE SEEN ON THE WEBSITES WHERE UHC IS UNDER INVESTIGATION FOR A NUMBER OF THINGS, GONNA FILE A COMPLAINT WITH THEM TO SO I MIGHT AS WELL GET IN LINE AND GET IT OVER WITH, BETTER OFF DEALING WITH A VETINARIAN THEN THESE BRAIN DEAD IDIOTS!
Nevada Sun D.
Ever since United Healthcare started outsourcing the phone calls to INDIA customer service has disappeared. They truly do not understand the concept of customer service. No question is answered and when a questions continues to get asked because it has not been answered they hang up on the members, providers and agents. I feel UHC will loose members and providers due to the rude interactions we all experience.
Ephraim G.
I recently started having UnitedHealthcare as my insurance provider, much to my dismay. After having numerous issues with IBS related symptoms, having a colonoscopy, and not having much success with any over the counter meds, my doctor submits a prior authorization to try a new medication. UnitedHealthcare receives it, rejects it, gives me no knowledge that it's been rejected, and here I am, fighting with my pharmacy and doctor's office when in reality it's my insurance holding it up, because of course right? I talk to the customer service agents over the web chat, check to see the status of my insurance, which WAS confirmed active. And yet, somehow, I'm deemed not medically necessary of needing this medication, in spite of a colonoscopy and multiple over the counter treatments, along with multiple prescriptions tried that WEREN'T over the counter. So really, what's the reason then? You don't want to pay for it? I've GOT the clinical proof showing it. My first customer service chat was with "Annie". At least here, in spite of the corporate speak, there was actually a person behind the messages, even if it was a result I am not satisfied with. My second chat? With "Sean"? Forget it. I swear, you'd think you were talking to an AI chatbot. All I got were faux apologies, how he is sorry for what I am going through, and when I ask yes or no questions, I get dodgy answers until I keep pressing. The whole time, I'm asking can I speed up the process at all, and he's wasting my time with not answering and just giving me the fake corporate answers boiling down to "I'm sorry you feel that way". I'd like to think I'm not the kind of person who is super harsh, but for you, Sean, if that's even your name? Zeroes all around. If you're reading this, "Sean", you really earned it. Absolute garbage customer service. I shouldn't need to prove I need a medication in the first place. I'm not saying I condone what Luigi Mangione did, but you people should have learned something from it.
