United Car Care vehicle service contracts offer reliable protection at an affordable cost, which is exactly what consumers want when looking for mechanical protection for their vehicles. Our product is backed by an A-rated insurer, thus providing our contract holders with the utmost security.United Car Care has earned an A+ rating with the Better Business Bureau, which speaks to the way we do business—with integrity. We are proud of the fact that we have had over a million satisfied customers as well as many long-time relationships with our dealers and agents. These relationships are a true testimonial to United Car Care’s core values: quality, dependability, and customer service.
United Car Care (unitedcarcare.com) has 170 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
unitedcarcare.com
Website
unitedcarcare.com
Category
Insurance
Location
Greenwood Village, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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horrible business practice.... but atleast they are paying something
My f150 water pump went out, united car care accepted the claim to repair. although as decided they don't have to pay part of the labor or pay the tax on the bill and is now falling on me. my deductible is $250 and when all said and done I will owe about 1 third more of my deductible. which now comes out to $360 and some odd change. the company says they are exempt from sales tax! so the dealership has to charge me, also leaving behind $50 something dollar labor costs on me. UCC is not covering a grand total of $114.87. The total bill from the Ford Dealer is $794.76, I have now left 2 messages at claims managers mailbox. I have received no response in roughly 24 hours. When I call and ask about my situation I am left with I will be contacted when i am contacted, no time frame. my claims adjusters name is Joe. Also I do not see anyway on here to directly message you, you will have to be more specific in the replies, calling into company doesn't help at all.
Response from United Car CareAug 3, 2022
Hi, Michael. Can you please provide your policy number or the last six digits of your VIN through direct message so that we can review your claim?
KJ
Kenneth & Jennifer H.
BUYER BEWARE
Had an issue with my truck and took it to a GMC dealer. They told me what the issue was and I contacted United Car Care. They sent a 3rd party adjusted to look at my truck. GMC called and said that United Car Care rejected my claim becuase of "dirt and debris" which is excluded from my warranty. Now I am out $1550 to get my vehicle fixed, have a completely useless $4500 warranty through this joke of a company, and feel screwed. So I would recommend avoiding this company becuase they will take your money and think long and hard, they can deny everything becuase vehicles get dirty driving down the road. I do not take my vehicle off road and stay on paved roads 98% of the time, so this can happen to you as well. Buyer beware!
Update - Response to Owner: There was an issue with my car, not caused by me and you will not cover. You refuse (deny) and GMC refuses to pay, so I am left paying. I purchased an extended warranty and you chose to deny the claim, your reasoining is a lame excuse. We dont have to worry about any of this any longer becuase I have gone to the dealer last week and canceled my policy. I am just bummed I paid the small amount that I paid.
Response from United Car CareJul 15, 2022
Hi Kenneth,
Thank you for your somewhat honest, if rather puzzling feedback. To clarify this situation, we did not deny your claim - and nor have we ever denied any claim - due to the vehicle's exterior being dirty. Frankly, we couldn't care less whether your vehicle's exterior is dirty or clean and, similarly, we do not deny claims due to the exterior of internal components being dirty. Your claim was denied because there was dirt and debris INSIDE the fuel tank's vent tubes, and to be very specific, the vent tubes are meant to vent fumes out of the fuel tank, NOT draw in air, so nothing should be going into or clogging these tubes. As our adjuster explained to you, the reason this component is not covered by your contract is because this failure is a manufacturer defect, meaning that GM, your vehicle's manufacturer, needs to issue a recall to address the problem; these components are not working as GM intended. As for the $1,550 you paid out, we suggest contacting GM for reimbursement - again, this failure is common with this specific GM part and needs to be addressed by GM.
Update - 7/20/22 Response to Reviewer: It is unfortunate that GM is not covering the cost of repairs for a component that they know is failing (they issued a TSB (technical service bulletin) highlighting the fact that many owners of the same model vehicle were experiencing the exact failure that occurred in your vehicle); however, that particular repair was not, at any point, included for coverage under your policy with us. Moreover, we are not responsible for GM's mistakes. Again, GM is well aware of the problem and they need to issue a recall to fix their mistake.
LB
Lamoya B.
Best customer service experience…
Best customer service experience ever...love this company immediate responses
Response from United Car CareJun 24, 2022
Thank you, Lamoya Bean!
CL
Charles L.
Smooth with no denials
The best part of my experience, was no delays in getting my car repaired. I just had the $100 deductible and that was it. Very smooth transaction. Nothing denied. All approved!
Response from United Car CareJun 20, 2022
Thank you, Charles!
LB
Lanny B.
QUICKEST PAYMENT I'VE RECEIVED FROM A…
QUICKEST PAYMENT I'VE RECEIVED FROM A SERVICE CONTRACT COMPANY AFTER SUBMITTING A FINAL REPAIR ORDER.
Response from United Car CareJun 6, 2022
Thank you, Lanny!
GW
Greg W.
Best warranty company
I am a Service Advisor at a new car dealership. United Car Care is the easiest extended warranty company. They answer the phone quickly, the provide a timely approval and pay instantly. I wish all of my customers had a contract with United Car Care
Response from United Car CareJun 1, 2022
Thank you, Greg!
MW
Michael W.
My Tahoe needed a new transmission and…
My Tahoe needed a new transmission and a lengthy time in the shop. United Car Care was responsive and adept at moving the ball forward and helping me with my rental car. I highly recommend UCC to anyone buying a used vehicle!
Response from United Car CareMay 26, 2022
Thank you, Michael!
DG
Duane G.
Happy with this transaction
Happy with this transaction. The transmission valve body went out on my 2018 F150. United Car Care covered the replacement minus the $250 co-pay.
No complaints.
