United Car CareReviews of unitedcarcare.com

I purchased an extended car warranty contract from United Car Care through Hgreg when I bought my 2017 Hyundai Santa Fe back in August, 2020 with 43k miles. I had all required maintenance done on the car since then and never had any issues. In December, 2022 I felt that my car was struggling to accelerate (about 18k miles have been put on the car since August, 2022) and started stalling when attempting to increase speed. I had it towed to a local mechanic in West Boca and they told me that my car was making noise and that my engine needed to be replaced. I then had it towed to Hyundai in Coconut Creek, FL because I wanted Hyundai to handle the issue and get a second opinion. The mechanic who has been handling my car since I brought it in (at the time of this email, about 2 months) said that the Rod Bearings failed resulting in damage to the engine. My car came in to Hyundai with full, clean oil. That mechanic has 40 years of experience. The mechanic also said there were metal shavings in the oil pan and engine, indicating a breakdown of the rod bearings. UCC demanded that the mechanic tear down the entire engine in order to prove the failure beyond what was already presented to UCC through their own inspector and the mechanic at Hyundai. The cost to tear down the engine was over $2,000.00 dollars. UCC said that they would pay ONLY if they approve the claim. Hyundai agreed to charge me only half. I paid $1,000.00 dollars out-of-pocket for them to, essentially, dismantle the entire engine. UCC sent their inspector out who took videos and pictures. I have never received a copy of their report OR any correspondence in writing. They denied my claim. Their reason, which was given to me ‘verbally’ over the phone, was “failure of the rod bearings due to lack of lube and continue of operation”. Again, my car came in with clean oil and full. Hgreg is pushing this company on their customers but when a claim actually is made, UCC does not want to pay these legitimate claims. I spent $3,800.00 dollars on this contract. My engine died with no warning other than some sluggish acceleration which I responded in a reasonable manner given the particulars of my experience with the car.

The company stood behind its coverage.

My Honda CV-R was making noise when you would start it. But not consistently. Took it to the closest Honda dealer, which was an hour and a half away. Come to find out it was the timing chain. The coordination between the service department and the insurance was quick in easily taken care of.

I recently took my car in to the dealer for repairs they submitted a claim to United Auto Care the claim was processed and approved the same day the dealer informed me the repairs could be done the next day I was amazed at how fast and effortless the whole process was thank you for your excellent service

United Car Care is very dependable when it comes to coverage on my SUV. When I contacted them,about covering the repair cost, they didn't hesitate to see what coverage I had purchased the company. I would recommend United Car Care to save you money on unexpected repairs.

SAVE YOURSELF THE FRUSTRATION My claim was denied for a part specifically listed and covered in my policy. UCC denied the claim and never provided me a written reason for the claim denial. UCC did not respond to my written requests nor my voicemail message to the claims manager who my claim agent referred me to “Randy”. UCC only responded to my online complaint with the following info (paraphrased) ‘The only way the transmission can fail this manner is if it were shifted into at a high RPM. The claim is denied.’ Implying driver misuse to avoid the repair claim, despite many existing documented cases online of this exact transmission failure. I promptly canceled my policy and used the refund to pay for the repair. SAVE YOURSELF THIS FRUSTRATION I strongly recommend other potential UCC customers avoid this company… Instead put the money you would have spent on the warranty in a savings account, for potential repairs. Avoid their false sense of coverage and the inevitable frustration and wasted time. Sharing my experience here, with the hopes of saving others from this frustration.

Always a great experience working with the agents with united car care. Agents are very helpful and always expedite.. I, always work with Erica and she’s amazing with her great customer service skills.. will rate her a 10

Very bad experience