United Car CareReviews of unitedcarcare.com

I am pretty disappointed in my experience with the adjustor I had a couple months back. Now I do not remember his name. I contacted them after finding out that my truck had an issue with skipping timing after the fuel pump detonated. The fuel pump issue was taken care of by Stellantis (a very long and stressful battle), but after contacting the claims Rep for United care care, they decided not to cover my repairs because I could not provide all of my receipts for my oil changes. I am one who changes my own oil. I take care of my vehicles and enjoy doing standard maintenance. I was told there is nothing they can do, if i can not provide all receipts, then they cant cover it. Mind you, I moved cross country via a truck and trailer a couple years ago. I misplaced my receipts in the mix but have always kept a log of services I have done. This of course, was not suitable for UCC and still denied my need for a claim. I feel when you pay top dollar for platinum coverage, it should come with some compassion and understanding. And not met with saying policy is policy and their hands are tied. We are all human and companies like this should take that into account and do their best to help their customers out, instead of finding the easy way out of doing what they are supposed to. Which is be that place to go when in need of vehicle repairs or troubles. I am just highly disappointed in the lack of effort and ease of moving on from UCC. I shouldn't feel like I am a victim because I don't have receipts.

My f150 water pump went out, united car care accepted the claim to repair. although as decided they don't have to pay part of the labor or pay the tax on the bill and is now falling on me. my deductible is $250 and when all said and done I will owe about 1 third more of my deductible. which now comes out to $360 and some odd change. the company says they are exempt from sales tax! so the dealership has to charge me, also leaving behind $50 something dollar labor costs on me. UCC is not covering a grand total of $114.87. The total bill from the Ford Dealer is $794.76, I have now left 2 messages at claims managers mailbox. I have received no response in roughly 24 hours. When I call and ask about my situation I am left with I will be contacted when i am contacted, no time frame. my claims adjusters name is Joe. Also I do not see anyway on here to directly message you, you will have to be more specific in the replies, calling into company doesn't help at all.