United Car CareReviews of unitedcarcare.com

The shop did a great job fixing. My car after weeks of getting to the problem and waiting for parts.

I initially left a very poor review, however after speaking with Kevin R, I have changed my mind. He was very willing to help resolve the concerns for the customer and get the claim approved. Thanks for your help, I greatly appreciate you helping me take care of our mutual customer.

My car was at the service dept for three weeks. Initially the service dept reported that my car needed a new engine and radiator. The inspector found that a radiator was the issue and would only approve for that. I gave concerns with why I would be told that I need a new engine, inspector saying service dept didn’t prove you needed engine? First and foremost, I’m concerned with my safety, pray that my car is safe. Being told I need an engine and end result being a radiator is quite unnerving. I spent lots of money on a rental and have not been reimbursed for a single day of that cost. 3 weeks in the shop . No compassion, or inquiry about service until now?

Had both front CV axles replaced. 1 wasn’t covered since a rubber boot was torn from normal wear. Had to pay that out of pocket but the other axle was covered so they paid for that. 4K warranty premium so far I’ve been able to use it to cover 800. Covered components have a surface rust? Nope not covered sorry. Not sure if this is the best warranty company from the VERY specific coverage circumstances.

My first call was less than satisfactory but since I didn’t give up and my agent at the tire shop was willing to put in EXTRA EFFORT and time my claim was honored!!! Making a claim should not be so cumbersome! I’m glad I am retired and have extra time to BUG. I was very pleasantly surprised that my 1600 bill was reduced to 500 out of my pocket!!!

I had multiple issues with the engine in my GMC Sierra. When I took it to the shop, I knew it wasn’t going to be cheap, but I didn’t have the time to fix it myself. When I got my truck back the total cost was around $6k, but UCC saved my butt and covered 5k of that. It was still kinda rough that I still had to pay so much out of pocket, but it was better then the full amount. I feel like most people giving bad reviews were mad they didn’t change their oil or fix a paint chip or something. The company was very professional and handled my claim quickly and efficiently.

My experience with United Car care has been positive. I purchased an extended warranty from them and when my car needed an emergency repair, they quickly helped me file a claim and get the mechanical issue fixed. I highly recommend!