UnishippersReviews of unishippers.com

This company is way over aggressive. They lied to us on the first (and last) freight order. They relentlessly asked for their competitors freight cost history, relentlessly asked for us to have a conference call to oversell their company. They set up a pickup without our authorization. We called our supplier very fast and found it was not picked up after all, which allowed us enough time to call unishipper and make it VERY CLEAR that we did not authorize a pickup. Just a bunch of fast talking, dishonest, salesman at this company and we would never do business with them.

Very poor customer service! Promises to call back 4 times & still haven't! Crate was completely damaged along with product. They said they are waiting on response fro XPO but XPO sent a check for 20% of what shipment was & still want me to pay for shipping of the damaged crate & product! Very disappointed! They started out great but turned worthless when I needed them!!!!!!!

They will give you a price and invoices will be charged much more expensive, when you complain they make 1000 excuses and claim that the package sizes were different for a shipment of 5 units of the same package. Do not use their service as it will be a huge loss.

Criminal enterprise. Do NOT use this service. They will up charge you on every freight. They will NOT assist with even general UPS claims. Uni is a scam! 100% Don’t trust their quotes, don’t trust them.

All I can say is BUYERS BEWARE!!! I paid nearly $2000 including extra for an appointment delivery, to have a crate shipped across the country. After hearing nothing I called yesterday to find out "oh it's here in pico Rivera and you need to schedule a delivery." A nice young lady named Alex Had me call the freight company that was carrying it. Who gave me a delivery window today from 10 AM till 2 PM. I rented a forklift and two laborers to help receive this crate and at 2 PM called to find out that it was still sitting on the dock and the delivery had never been picked up. I called unishippers and David Hames Literally told me "call the freight company back and reschedule if you want but they don't care either." Wait what?!?!?! I paid you nearly $2000 for a job which you failed to complete, and now I have to do the job for you, and you're telling me you don't care?!?! And your keeping the money I paid you???Don't blame it on the freight industry as a whole, blame it on your own personal lack of ability to run a business with even the smallest sliver of integrity or respect for your customers. This is truly one of the worst business experiences I've ever had in my life, and yes David you are correct I'm not a "regular customer" but the fact that you outright told me you don't care about your customers if they are not frequent, and will not help with a resolution for your failure or offer to get this rescheduled is appalling and embarrassing for you. What a shame; this company is an absolute joke. I'm not saying that Unishippers isn't good, but David's branch is awful and I highly recommend calling the next one on the list so you don't go through the same thing.

On Thursday 1/6 2022 we shipped a perishable package with unishippers . Due to poor weather unishippers was unable to deliver the package on as scheduled for 1/7/2022. The package was not delivered on Saturday because I was told by Meg Rogers | UPS Customer Service Manager Unishippers Customer Service Creative Control LLC dba Unishippers 888-708-7100 / 800-607-4350 To have A SATURDAY DELIVERY,” Saturday MUST BE selected at the time of label creation “… I had known the package was not going to be delivered on Friday, I would have asked for a Saturday delivery. Instead of notifying us and giving us the option, UNISHIPPERS did not deliver the package on Saturday or Sunday but held the shipment. On Monday when they attempted delivery the customer was closed. (This restaurant is closed on Mondays) Instead of returning the package to us, (the sender ) , Unishippers “ destroyed “ the package . The package was insured, UNISHIPPER so far is refusing to pay on the claim

Garbage company, it’s true what the other people say in the reviews. They quote you one thing and charge your more after it’s shipped out. Stay away from using them.

Don't expect to get charged what your quoted. They make up extra fees and charges as they go. The day our shipment was getting pickup, we got an email that we were getting charged an extra $125.00 because the shipping company had to wait in line for 20 minutes. We then looked up this company. Their policy stated that the first 30 minutes for pick-up and drop-off are considered free time. Once I brought up that I should not of been charged for them waiting 20 minutes for pick-up, the story changed. Now all of a sudden they were there for 80 approximately minutes. Needless to say I will never use them again. What a horrible way to treat new and potentially long time customers.