Gabriel De La R.
Disappointed with Communication
I understand there is issues with Covid-19. My order took almost a month. I get it. Some type of automated email at least would be nice so I know what’s going on when I wait so long. I called several times and no one picks up. Message also says not to leave a message but email and wait 2 days for a reply? 😑 I just received my order and its incomplete, and no call to me or email or anything letting me know order would be incomplete. 😑 Now I have barbell weights with no barbell since the barbell is on back order. No way to use them. I would’ve prefer to get the order cancelled, but now that the weights arrived, I’m sure it’d be a hassle to go through that process. If there was at least someone calling me or emailing me to let me know what was going on, I’m sure I’d by more expensive workout equipment from here. Instead I now bought more workout equipment from a different online retailer.


