UnionBank of the PhilippinesReviews of unionbankph.com

I had the worst customer service experience at the UB Parian-Crossing Branch yesterday. I was very disappointed with the woman at the counter, Ms. Rachel. It felt like she didn’t enjoy her job at all. She was unaccommodating to customers and moved incredibly slowly, seemingly trying to pass time until her shift ended. There were more than 30 people waiting in line, and she took about 30 minutes per customer. In my case, it took her a full hour! The only positive aspect of my visit was the security guards, who were helpful to seniors and newcomers looking to open their accounts. Overall, I believe Ms. Rachel at the Unionbank Parian-Calamba Branch does not deserve to work there and only like to do "PaCute" to the customers.

Very useful

Poor service. Their app had an error that caused a double payment to be charged to my credit card from my UB savings account. I reached out to stop the incorrect payment, but they still processed it, and no one from the customer service team is willing to help me.

Worst experience. cant create account error SL999. you might need to rehire people in your local branch in bankerohan davao. why ?try it yourself and desguise as a customer you will understand what i mean. went there 3 times no resolution in opening an account. lady manager is just same, close minded stick with a no... it's the online app you have that is having an issue why have your clients suffer. i cnt imagine how it will be when you have an issue with your money. Ibguess that is what it is that showing in the rating...

I made a money transfer from UnionBank PH to GoTyme Bank PH. Mymoney was deducted from UB but it's not reflecting on my GoTyme Bank. There's no customer service available at midnight and the transaction details was not clear on the app.

The staff are courteous and professional when speaking over the phone, which I truly appreciate. However, I have faced most difficulties with transactions and system updates, especially with OTP, password, and the mobile app, which could be improved for a smoother experience. In addition, I have encountered long waiting times of up to 30 minutes when calling the call center on several occasions. Issue was OTP international registered mobile number , which requested since February 2025 unresolve.

Unbelievable how bad it is. They used to be really good but now with constant system failures and ridiculous online and phone support that is just about dodging people it seems that they are just failing. It took me 2 years to finally update my phone number . Now with a credit card otp issues. It’s super frustrating.

Union Bank Online and OTP is not working. They will block your account after 3 consecutive wrong password, but gives no option to recover it, otherwise going to the branch. Union Bank SHIT