UnionBank of the PhilippinesReviews of unionbankph.com

I was a long time Citi member who had the best services ever. You didnt have to call to get your issues resolved. Really sad with the UB transition bcoz of how shitty their customer service is. Cant help you with anything. You really have to call every single time you have an issue bcoz their ticketing system is like talking to a bot.

UB is the worsed banking I ever experienced. Customer Service is unavailable and it is impossible to talk to human. It happened several times I tried to pay my grocery or furniture and my card didn't work all das, because of server maintenance. Since a galf year they send everyday the same sms, email, messanger messages trying to sell a Credit Card. Today a bot called. They are more bagging for me taking their Credit Card, than the Microsoft Internet Explorer is bagging for attention. I requested many times they should please stop, since the OTPs were already marked spam bei my mobile, since they send them via the same number. From a bank I want a serious business behavior, not this herassing upselling. By the way one time I noticed a log in into my account and tried to get help, it took the 28h to freeze my account. At this time I was already able to get someone there via HR, who cleares things. We agreed not to freeze my account. Due to bad organization or ignores documentation my account got freeze and it tooks weeks until I could pay invoices again. These issues are only the tip of the iceberg. After two months I am still waiting for the feedback on this case and moved to a good bank.

I applied for a Rewards Platinum Card of UB and was approved after 2 days, then I called customer service to verify if the email I received was a legit one. The CS told me that your application was approved on Feb 26. I have to update my address because they have the incorrect one. Then on March 07 the CS told me that I only have a virtual card, and they need to request for a physical card. I said ok, the rep told me that she was able to the request and a time frame was given to me. Then after several days I contacted UB to check my card delivery and this was on March 17, 2026. Surprisingly, the rep told me that they need to request for a physical card from the pertinent team. I thought that was done already from my first call. Then the rep created a request of my physical card again on March 17 and she will escalate it to expedite it. Again, I called again today March 20 hoping that I will hear a good news apparently I was wrong. The rep told me that no physical card has created yet, that they need to email the pertinent team to process the request. I was able to talk to one of the reps from Level 2 and does the thing what the previous rep did when I had my 2nd call, isn't it amazing! How inconvenience and how frustrating my experience was with the UB team. I hope on my 4rt call next week I wi be getting a good news that they have completed the process of my physical card, and I hope next week that I will receive an sms or email from them about the delivery of my UB CC. I'm still trying to be patient with you UB. I hope that you dont frustrate me again!

I've been so patient with this bank. Multiple unreasonable transactions. It is supposed to be built for convenience but what with the sudden maintenance without any prior notice? I have to pay something online and I used you because maybe, you've improved already. BUT NO!!! It's the biggest mistake I've made. Well I don't know why this bank is still thriving when it has caused a lot of inconvenience.

UnionBank is okay for basic banking and the app is fairly easy to use. However, I had an issue with an auto-deduct charge that I didn’t expect, and getting help from support took longer than it should have. Hoping they improve their customer service.

They don't help their clients with legitimate concerns.

Worst banking experience of my life, I have been with different banks, they are not as as hassle as this Bank. I don't even know how they still operate with how much useless their customer service is. If I could rate 0, I would. That's how bad they are.

They take extra money from my account and admit it but they do not know where it went. Customer service say we will get back to but never dies. Requested meeting they ignore my request. They do not even respond to request from BSP.