UnidragonReviews of unidragon.com

Snabb leverans. Lite strul med adressen men de löste det. Jättenöjd för övrigt.

The puzzles are great, but better hope you don't have an issue because customer service SUCKS! I had a coupon THEY sent ME, but due to a glitch in their system, you can't apply a coupon for more than two puzzles since the multi-puzzle discount auto applies. After multiple inquiries on online chat and email with no response, I gave up. Over 20 days later, I finally get a response via email telling me I could choose the discount. Um.... no, I couldn't. That was the whole problem. Not to mention the coupon had now expired. So I sent another email explaining that, getting a response the next day stating.... guess what? I can choose my discount. GRRRRRR! Fix your checkout process and don't bother responding if you don't actually read the damn complaint!!

Got a puzzle over a month ago. Loved the puzzle but there was a piece missing. I contacted unidragon about the missing piece as per letter in the box. After a quick back and forth they stated they would send out the piece. That was three weeks ago, it still hasn’t arrived and I email them again with no response.

Meine 4 Puzzles kamen schnell und ohne Probleme.Ich bin erstaunt über die zahlreichen Details denn jedes Puzzle enthält zum Thema passende Teile.

Fast shipping, great quality product, super happy with the result! My only slight complaint is that I was sent a tracking number that did not work at the time it was sent, and had to wait a few days for it to 'activate'.

This is a HORRIBLE EXPERIENCE!!! I ordered over $1000 worth of puzzles in early June, 2 weeks later, it showed shipped and gave a DHL tracking number with USPS shipping. I thought that was a mix up. The shipping time was 40 days. 40 days later with no package received. I reached out to inquire about my order. The customer service had the nerve to tell me that my order wasn’t shipped because they didn’t have the puzzles I had ordered and they they will ship the ones they had immediately and ship the others as they became available!!! Then they followed up that email with another one that said that are giving me the option of ordering different ones from the ones that don’t have in stock, if not, they would refund me with Unidragon credits to spend in the future. HOW DARE THEY!!!! To even have the NERVE to think I would be interested in doing business with them in the future after this FIASCO!!! They can keep the money if they are so desperate but they have lost my business and anyone I know forever. If I could rate them below zero, I would😡🤬😡🤬😡🤬! They have no business ethics whatsoever. If you want to order from them, use a middleman like Amazon who will hold them to standard. I prefer ordering directly from small businesses but in this case, forget it. They give small businesses a BAD NAME. GREEDY AND NO ETHICS WHATSOEVER!

Pretty fast delivery (2 days!!) and a very nice puzzle. Ordered it from the website directly. Nice one! Thank you. Surely will order again!

I ordered a royal size puzzle 2 months ago and the shipping said it will take 30-40 days. It has been 60 days and I have not received it. The customer service is so poor that either they do not respond or give blunt answers. There are other companies out there selling similar puzzles but smaller size. I was planning to buy 2 more puzzles from Unidragon but given my experience, I ordered from Walmart instead. They have been received, done and framed but still no puzzle or a status update from Unidragon. I paid high buck for Unidragon puzzle so I expect a good response or a delivery status at least. I see marketing ads everywhere on Unidragon, they should focus more on customer service otherwise all their marketing will be going waste. Poor experience, would advise others to stay away!