Rollin S.
Be very wary
It seems to me to be owned and operated by Indians and only Indian people are giving good reviews to boost its rating. I booked a flight on Fijiair through underpricer and the flight was canceled by the airline for nothing having to do with me. Under the law, this means I am automatically entitled to a full refund within 7 days. 1.5 months after my flight was canceled, I received an email from underpricer advising that my full refund of over $2000 was approved by the airline, but that there would be a $1,000 “cancellation fee” that I must agree to in advance before I can receive my full refund. Absolutely incredible. Let’s see what happens with this, as this is really just theft. Sept 4, 2026 follow up. I maintain my view that purchasers should be wary of using Underpricer. It seems they are just a broker or travel agent…essentially another middle man, as I had conducted my flight ticket search using Kayak…not Underpricer, so I am not sure how they got involved. I ultimately received a full refund after I promised Underpricer that I intended to file a Complaint against the airline with the U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) for failure to give me a full refund. I made that genuine promise knowing a Complaint against the airline would obviously get the airline’s attention and, assuming the airline was NOT the one attempting to withhold $1000 of my refund in violation of the law, turn everyone’s attention (including the airline’s) on the company that really was attempting that extortion. I gave the people at Underpricer (it seems like a mom and pop operation) a very short deadline by which time I would file the Complaint against the airline, and, lo and behold, Underpricer responded on the deadline telling me the “airline” had finally agreed to a full refund. Be careful.
Response from UnderPricerSep 3, 2026
Dear Rollin, Thank you for reaching out to us regarding your experience. We’re truly sorry to hear about this. We will be conducting an additional review of the case to better understand what happened. In the meantime, if you have any questions or would like to provide additional information, please don’t hesitate to reach out to us at any time. Warm regards, Underpricer