UnderPricerReviews of underpricer.com

One of the worst flight-booking experiences I’ve had. I attempted to purchase the same flights twice. The first time, after I completed the purchase, I was contacted and told the fare had increased. I tried again, accepted another higher price, and once again received no ticket or booking confirmation. I then spent half my day trying to find out whether I even had a ticket so I could safely book elsewhere. UnderPricer eventually told me my payment had been declined by my bank for “suspected fraud.” I contacted Revolut directly, and they confirmed in writing that my card was fully active with no fraud block or security restriction and that the transactions had actually been reverted by the merchant. So after changing the price, failing to issue a ticket twice, making me wait for answers, and incorrectly blaming my bank, I still ended up without a flight. A flight booking should not require hours of detective work just to establish whether you actually bought a ticket. I would not use UnderPricer again.

everything went smoothly with no issues. My agent was able to save me thousands on my international business class flight

Very nice ticket agent. I spoke with two travel agents and both were very nice and understanding. Zick, The last guy I spoke to was exceptional, he went above and beyond for me. Zick, if you come across this review, thanks for all you do. I appreciate you for helping me out. Thanks

I highly advise against using Underpricer. After an involuntary schedule change on my flight from Porto to Buenos Aires, they formally approved my full refund request for €1,150.13 on July 22, 2026. According to their own terms of service, refunds are supposed to be processed within 20 business days. It has now been nearly 40 business days (over 50 calendar days), and they still have not returned my money. Every time I contact their Customer Experience Team, I receive the exact same copy-pasted email blaming the airline and asking for "more patience." They refuse to provide an exact date, an Acquirer Reference Number (ARN), or any proof of transfer. As the merchant who took my payment, they are legally responsible for the refund, but they are illegally holding my funds hostage. I have been forced to initiate a chargeback dispute with my bank to stop the credit card interest from accumulating, and I have filed a formal federal complaint with the U.S. Department of Transportation (DOT). Save yourself the stress, time, and money. Avoid this agency at all costs and book directly with the airlines. Update: They respond here but It is still without a solution. More than 2 months later.

The customer service even months after my flight is amazing. The agents took the time to do as I requested (receipt breakdown for my work Expense Report) and they were fast at it too. I would recommend UnderPricer to my family and friends.

Monica quickly called in under 5 minutes and rebooked a tight connection in LHR that was not enough time for an international connection. Problem averted with kind and professional support. Thanks Monica.

Kurt from underprice service team helped us to change 1 person flight dates in a booking. He actioned very effectively on the change. After the date changed, he also proactively helped us to restore the seat selection. Cleared all our concerns. It was a nice customer service experience with him! Thank you very much, Kurt!

Booking an international flight is so easy and straight forward with Underpricer. I booked it last night around mid-night and within few minutes received an email confirmation about booking from them. I have been chasing for right price (~5k) while open market was not even selling combination I was looking for and closest I could find was 6.5k for a family of three. I saw an ultra competitive price on kayak and viola! Got a call next day to check if I have any questions regarding my booking, seat selections and other stuff. Princy was nice agent to talk to and she also recommend to call directly on the number provided in case there's any issue during transit. We are flying out of US to Asia in 27 hours flight with couple of connections during pick season Dec 16 - Jan2.