Zak B.
I booked a flight and paid extra fees…
I booked a flight and paid extra fees for assigned seating. Two days before my flight I’ll get a call saying that the seats are not going to be honored. They tried to get more money out of me and they refused to give me a refund for the flight, spent six hours on the phone with many representatives that were absolutely useless. I would never book a flight through this service ever again. And it’s also makes me question KAYAK altogether.
Response from UnderPricerJan 2, 2025
We understand your frustration regarding the seat assignment for your first flight segment. Please note that airline seat assignments are based on live inventory, and availability is subject to change beyond our control. While the seats for segments 2, 3, and 4 were successfully confirmed and paid for, the first segment experienced a fare increase that was not communicated by the airline. To address your concerns, our team worked diligently to secure a new seat for you—seat 33D—at no additional cost. Unfortunately, as seat assignments for confirmed segments are non-refundable, we are unable to process a refund for those specific services. We value your feedback and are committed to improving our processes to ensure a better experience in the future. Please feel free to reach out if you have further concerns or need assistance. - Team Underpricer