UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market.Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist.https://underpricer.com/
UnderPricer (underpricer.com) has 534 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
underpricer.com
Website
underpricer.com
Category
Airlines & Air Travel
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I got scammed : I booked with them. They called me to tell me I wasn’t charged but price changed a little bit and to authorize them to charge a slightly higher price. I said ok. Result is I was told I got no tickets at the end. And in fact they charged me for both tickets. So I paid double and got no ticket. Credit card company dispute was resolved in their favor because all the communications were on the phone!
Response from UnderPricerMar 10, 2025
Thank you for sharing your feedback. We take your concerns seriously and would like to investigate this matter thoroughly.
We have previously attempted to reach out for additional details but have not received a response. To assist you further, we kindly request you to provide your email address, order number, or phone number by reaching out to us at [email protected]. Your cooperation is essential for us to address this matter promptly.
We appreciate your time and look forward to resolving your concerns.
Best regards,
Underpricer Team
RA
Ranendra
Garbage service- if you value your time…
Garbage service- if you value your time and money, stay from this company, I lost 1+ days and $2000+
Here is the ref details - UNDERPRICER Order number 118533799. My return ticket got canceled bcoz of VISA issues and your support team made sure, I loose money/time everything, if they are efficient and smart- I would cut both spending additional money and time. Btw, United Airlines told me flatly - my agency lied to me which cost me money and time. Over to you Underpricier- everyone stay away from this company
Response from UnderPricerFeb 26, 2025
Thank you for sharing your experience with us. We truly value your feedback, as it helps us improve our services. One of our team members has been trying to reach out to you to discuss your concerns regarding your return ticket and the issues you faced.
We would greatly appreciate the opportunity to better understand your situation and find a way to assist you. Please let us know a convenient time for us to connect or feel free to reach out.
We appreciate your time and look forward to resolving this for you.
Best regards,
Underpricer Team
EL
Evelyn L.
Totally a scam! Worst experience ever!
I tried to book on Kayak but somehow got directed to the Underpricer website. I regretted that I did not check reviews before booking flights which then turned out to be a scam. They had those invalid flights (certain airline cannot fly from one country to the other due to political reasons). I booked and later realized that I cannot fly at all so I was panicking and emailed them to cancel the flights. They sent me a link and I clicked it to just review but it was submitted by that click so I called them within one hour to request a waiver of fees because they should not offer flights that are not allowed to fly. They said they already processed the refund and charged me a ton- $600!!! Then I googled their reviews and realized that this is totally a scam!! They refused to refund me the $600 extra charge to cancel something that does not exist to begin with and blamed me for "inappropriate behavior"!? They were inconsistent with what they told me. Initially they told me that the processing fees were charged by them but later they said that it is the airline that cannot refund me the fees. Communication was absolutely horrible. The customer service was so rude on the phone and they sounded like they were threatening. I am so done with talking to this scam company to the point that I dont care about the $600 any more. Last time ever use Underpricer! Totally a scam!!! STAY AWAY from this website!!!
Response from UnderPricerFeb 17, 2025
Latest update - Feb 26, 2025
Dear Evelyn Lee,
Thank you for taking the time to share your thoughts on Feb 16, 2025. We truly appreciate all feedback—whether positive or negative—as it provides valuable insights into our customers' experiences and helps us identify areas for improvement.
We believe that feedback, even when not directly addressed, is an important form of communication. It allows us to better understand the challenges our customers face and how they feel about specific situations. We are committed to using this opportunity to review and refine our processes to enhance the overall customer experience.
While we would love to assist you further, we noticed that our previous attempts to connect with you went unanswered. Unfortunately, this limits our ability to fully address your concerns. However, please know that we are always here to help and remain ready to assist you whenever you decide to reach out.
Thank you again for your feedback. We hope to connect with you soon.
Best regards,
Underpricer Team
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Last update : Feb 17, 2025
Thank you for sharing your feedback. We take your concerns seriously and would like to investigate this matter thoroughly.
We have previously attempted to reach out for additional details but have not received a response. To assist you further, we kindly request you to provide your email address, order number, or phone number by reaching out to us at [email protected]. Your cooperation is essential for us to address this matter promptly.
We appreciate your time and look forward to resolving your concerns.
Best regards,
Underpricer Team
MU
Muhammad
Flint was very helpful and I recommend…
Flint was very helpful and I recommend him.
Response from UnderPricerFeb 12, 2025
Thank you for your kind words! We're thrilled to hear that Flint was able to assist you so well. Your recommendation means a lot to us, and we appreciate you sharing your experience! 😊✈️
Best regards,
Underpricer Team
RB
ROGER B.
SCAM ON BUSINESS CLASS SEAT ASSIGNMENT
******SCAM ALERT****** I purchased Business Class ticket from Dallas to Casablanca, (Morocco) and onward to Banjul (Gambia). I frequently fly business, and well aware of free seat assignments. This is the first time I had several calls from UNDERPRICE.COM to pay $100 per seat assignment. I had 4 different flights to the destination and 4 return flights. They were asking $800 ADDITIONAL FOR SEAT ASSIGNMENTS FOR BUSINESS CLASS. ****WHAT A SCAM****. When I told him that I fly business all the time and I NEVER pay for seat assignment then he said he will give me 50% discount. I said WHY? Then I called Air Morocco and reserved all seats within minutes with NO ADDITIONAL CHARGE. ******KAYAK, REMOVE THIS COMPANY FROM YOUR APPROVED LIST IMMEDIATELY*****. Your website is promoting SCAMMERS. If you do not take action, you WILL lose thousands of customers.
Response from UnderPricerFeb 5, 2025
Latest update - Feb 17, 2025
Dear Valued Customer,
We are glad you’ve taken time to share your thoughts on Jan 31, 2025.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
We’d love to help your case however, considering the fact that you didn’t return our attempt of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely,
Underpricer Team
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Updated : Feb 5, 2025
Thank you for sharing your feedback. We take your concerns seriously and would like to investigate this matter thoroughly.
We have previously attempted to reach out for additional details but have not received a response. To assist you further, we kindly request you to provide your email address, order number, or phone number by reaching out to us at [email protected]. Your cooperation is essential for us to address this matter promptly.
We appreciate your time and look forward to resolving your concerns.
Best regards,
Underpricer Team
MB
Marco B.
It was a terrible end-to-end…
It was a terrible end-to-end experience!
Firstly, the information listed in Kayak.com (the comparison website) did not match that of UnderPricer when I was transferred across.
Secondly, UnderPricer seemed completely unsure of the finer details of the flight I was being sold, and had to on several occasions seek confirmation with the airline off-system.
Thirdly, upon being assured that the flight included luggage, it turned out that it didn't (after I had paid for the tickets), adding an extra £400 to my costs. This would seem like a clear attempt to make them seem like the cheapest option on the initial price comparison listing.
Lastly, a 15-hour direct flight (and then back again), in what I can only describe as a shoe box. I have had more comfortable flights on those well-known no-frills discount airlines.
All in all, a very disappointing experience, even 1 star seems generous.
Response from UnderPricerFeb 5, 2025
Dear Marco,
Thank you for sharing your feedback. We take your concerns seriously.
Ticket details, including baggage allowance and cabin information, are provided in the booking confirmation. We understand that you paid for your ticket, but for certain economy fare types, baggage may not be included. These details are presented during the booking process before you enter your payment information to confirm the ticket.
We acknowledge your dissatisfaction with your experience, and we truly appreciate your feedback as a catalyst for our continuous improvement. If you need any further assistance, please don’t hesitate to reach out—we’re here to help.
- Team Underpricer
JN
Jack N.
Review of Underpricier (1 Star)
Review of Underpricier (1 Star)
I had an incredibly frustrating experience with Underpricier regarding their “one-touch confirmation” process. I never pressed the confirmation button for their quote, yet they still charged me an expensive fee. Despite paying for the $69 support bundle, I was charged an additional $400—an amount nearly equivalent to the cost of the ticket itself.
When I raised the issue and requested evidence of my confirmation, they outright refused to provide it. This lack of transparency and accountability is unacceptable. The experience felt like a deliberate misstep on their part, leaving me with unnecessary charges and zero resolution.
Underpricier’s practices are shady, and their refusal to provide evidence raises serious trust issues. Their customer support does little to resolve problems, making the overall experience a waste of time and money. I would strongly advise against using their service.
Response from UnderPricerFeb 3, 2025
Updated Feb. 10, 2025
Dear Jack,
We are glad you’ve taken time to share your thoughts on Jan 25, 2025.
Thank you for your feedback. Upon reviewing our records, our team promptly responded to your request and offered your preferred EVA Air flight option, which you gladly accepted and were satisfied with.
As agreed, we are awaiting the dispute closure letter from your bank via this email, confirming that the dispute has been officially closed. Once received, we will proceed with issuing your selected flight at no additional cost and processing the $400.00 refund to your account.
We hope that, given the service provided and the professional handling of your case, you may reconsider your review and potentially update your feedback and rating. Your support in reflecting the resolution accurately would be much appreciated.
Sincerely,
Team UnderPricer.com
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Recent Update : Feb 3, 2025
We’re sorry to hear about your frustration regarding the itinerary change and associated charges. To clarify, the $400 charge covered the airline penalty and fare difference for your requested date change, while your support bundle waived the standard exchange processing fee.
We understand your concerns about transparency and want to assure you that all charges were communicated prior to processing. While we acknowledge the dispute raised, we kindly ask for your cooperation in closing the chargeback to prevent further delays in resolution.
- Team UnderPricer.com
AG
A G.
Total Incompetence and carelessness.Purchased a melange return ticket…
Purchased a melange return ticket through Underpricer.
They entered my frequent flyer miles incorrectly. This is a Major Error.
Multiple calls, promises to correct but no correction. Instead they use verbiage that is hard to understand.
As a frequent flyer, from past experience, referral to get ticketing errors corrected at the check on the date of flight does not work. I refuse to take that chance.
American Airlines shows no flight itinerary when I am logging in with my flyer miles, i.e. I stand to lose a lot of flyer miles because of Underpricer.
They were able to add the information, make a correction but now they cannot delete the two extra letters they added.
The agent works in a airlines booking service and doesn't know that the letters are airlines code name and cannot be part of a number.
They're passing on the buck . Sent me email to get it corrected as t the counter when I board. That's not happening, because when I contacted the airlines they referred me back to Underpricer.
Beware of this Kayak outsourced company.
Response from UnderPricerJan 20, 2025
Updated on Feb 05, 2025
Dear AG
We are glad you’ve taken time to share your thoughts on Jan 12, 2025.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
We’d love to help your case however, considering the fact that you didn’t return our attempt of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely,
- UnderPricer
Jan 20, 2025
Thank you for sharing your feedback on Trustpilot. To investigate your concern thoroughly, we have previously attempted to reach out for additional details but have not received a response.
We kindly request you to provide your email address, order number, or phone number by reaching out to us at [email protected]. Your cooperation is essential for us to resolve this matter promptly.
Thank you for your understanding and assistance.
- Team Underpricer
