UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market.Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist.https://underpricer.com/
UnderPricer (underpricer.com) has 534 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
underpricer.com
Website
underpricer.com
Category
Airlines & Air Travel
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My flight from DFW to DEL was cancelled by Finnair, and I submitted a refund request through Underpricer. It has now been over 8 weeks, and I have yet to receive the refund. I paid $6,000 for the tickets through Underpricer and have been following up regularly, but they keep responding that the airline has not approved the refund. When I contacted Finnair customer service, they informed me that Underpricer is responsible for issuing the refund. I’m now caught in the middle, with neither side taking responsibility
Update as of August 17th - it has been more than 4 and a half months, still haven't got my money back. The only response I get every time is that I need to wait. There is no end to it.
Update 09/03/25- I received my refund back. thank you.
Response from UnderPricerJun 18, 2025
We're very sorry to hear about your experience. Please know that any flight disruptions or schedule changes are made directly by the airline and not initiated by third-party agencies. Our team is actively reaching out to resolve the matter, and we appreciate your patience and understanding.
Warm regards,
- Underpricer Team
JR
Julian R.
Terrible
Terrible, terrible, terrible. On my flight home they messed up a ticketing change with another airline so bad I got stranded in London Heathrow unticketed. They were NO help and I ended up having to buy another ticket on my own dime. That was 6 months ago and they still have not acknowledged fault, nor offered any financial reimbursement. They have no sense of ownership or desire to facilitate a good customer experience. Stay away.
Response from UnderPricerJun 16, 2025
We’re sorry to hear about your experience and completely understand your frustration. We did reach out requesting your booking details so we could properly investigate the matter, but unfortunately, we didn’t receive a response. Please kindly forward your order number and any relevant information to [email protected], as we genuinely want to help resolve this for you.
Sincerely,
Team Underpricer
MM
Manuel M.
The price if trhe ticker was much lower…
The price if trhe ticker was much lower than buying directly from trhe Airline. Kayak partnership with Underpricer works very well.
Response from UnderPricerJun 10, 2025
We’re honored by your kind review. It’s a joy to be part of your travel plans—thank you for choosing us!
Warm regards,
- Underpricer Team
ME
Mauro E.
very good costumer service
very good costumer service. thank you
Response from UnderPricerJun 8, 2025
What a lovely review—thank you! We're delighted we could make your travel booking simple and reliable. See you on your next trip!
Warm regards,
- Underpricer Team
RS
Rebecca S.
I am so glad to have found this jewel…
I am so glad to have found this jewel of a company. For those of us who travel business or first class and appreciate the quality of attention that staff like Clive, Richie, and Luke are able to provide, it’s fantastic.
Response from UnderPricerJun 3, 2025
What a joy to read your feedback! We appreciate you choosing us and look forward to helping with your future adventures.
Warm regards,
- Underpricer Team
UW
UU W.
Good pricing. Good follow ups.
Good pricing. Good follow ups.
Response from UnderPricerJun 2, 2025
Your feedback lifts us higher—thank you! We're proud to support your travel plans and hope to serve you again soon.
Sincerely,
Team Underpricer
YI
Ying
Big Fraud: Charged me the price of Premium Economy and booked me regular Economy tickets!
Big Fraud: Charged me the price of Premium Economy and booked me regular Economy tickets!
I received the e-ticket from Underpricer confirming Premium Economy. But when I checked with the airline, I found out that UnderPricer booked regular ECONOMY tickets instead!!!!! I contacted Underpricer many times, the agent Mitchell and the manager came up with different excuses that were later proven false. Over 3 weeks have passed and only 5 days are left from the expected travel date, the agent still asked me to wait and wait. We believe this was an intentional and fraudulent action by Underpricer.
Response from UnderPricerJun 5, 2025
We’re truly sorry to hear about your recent experience and the frustration it caused. At Underpricer, we take every concern seriously and always aim to resolve matters with honesty, transparency, and care. Thank you for giving us the opportunity to look into this more closely.
After a thorough internal review, we would like to provide clarity and context to your booking. You reserved flights for two passengers on May 10, 2025, with the following itinerary:
CGO to JFK: June 5, 2025
JFK to CGO: September 20, 2025
On May 29, our support team reached out to inform you that we were working with the airline through our consolidator to confirm the Premium Economy seats, as agreed upon. We understand that, when you checked the booking on the airline's website, it showed Economy class—understandably causing concern.
Please know that this discrepancy was never our intention and certainly not reflective of any fraudulent activity. The issue arose due to differences in fare class display between consolidator systems and airline websites—something we immediately escalated. Our teams worked diligently behind the scenes, hand-in-hand with our partners, to ensure your tickets were reissued correctly.
We’re happy to confirm that, as of June 2, 2025, your tickets were successfully updated to Premium Economy, as originally promised. This has been communicated to you, and the ticket is now correctly reflected on the airline’s website.
We truly regret the stress this situation caused you—especially so close to your travel date. Your experience does not reflect the standard of care we strive to uphold, and we are taking steps to ensure smoother communication and resolution timelines in the future.
Thank you for your patience and for allowing us to make this right. We wish you a smooth and enjoyable journey ahead.
Warm regards,
The Underpricer Team
XR
XUN RUN L.
Underpricer is scam company
Underpricer is scam company
I had booked a flight with them and they canceled my flight without my permission,after I call them to ask what’s happening they told u to wait and call u back for solutions and never got a call with them bad service no credit
Response from UnderPricerJun 4, 2025
We’re sorry to hear about your experience and completely understand your frustration. We did reach out requesting your booking details so we could properly investigate the matter, but unfortunately, we didn’t receive a response. Please kindly forward your order number and any relevant information to [email protected], as we genuinely want to help resolve this for you.
Sincerely,
Team Underpricer
