Uncommon GoodsReviews of uncommongoods.com

I ordered a set of "divided" ceramic dinner plates as a Christmas gift. I had to call customer service THREE times to have them replaced because there was NO packaging around the ceramic plates in the box!!! NONE!!! It was two ceramic plates stacked on top of each other, put into a box. That's it. No tissue, NO bubble wrap, no styrofoam, nothing. I was assured after my first call that the replacement order would be CAREFULLY wrapped so they certainly wouldn't arrive shattered like the first order did. When I received said replacement order, they were packaged exactly the same as the first time. Needless to say, they were shattered. So I called again, a little upset, and asked for someone to BE SURE they were packaged because both of these shipments had ZERO packaging and both arrived shattered. The lady on the phone ASSURED me they would be replaced with EXTREMELY WELL PROTECTED packaging and would arrive safely with UPS! Well... they failed again because UPS sent me a message that the box was damaged beyond repair during transit... UncommonGoods never contacted me... I just happened to read that e-mail from UPS when I was trying to track the package... as it was VERY close to Christmas and they assured me it would arrive before Christmas. It never arrived, I never heard anything from UncommonGoods and ended up having to call them AFTER New Years to get a refund. I am so frustrated with this situation and their lack of care, that I honestly don't think I will ever shop with UncommonGoods again. I was out a Christmas gift and the money I spent on it, until after the new year. I never received an apology or even a simple e-mail acknowledging my frustrating situation. NOTHING.

I've ordered several things for myself and as gifts over the years from UncommonGoods and have been pleased with everything from the quality of the items to the timing of the shipping of the items. What I like most about the company is the variety of items available.The level of creativity and imagination that goes into the selection process of the products is fantastic. I like that various artists have the opportunity to showcase their wares in a forum that exposes them to a population that may never have had the opportunity to see their talent. UncommonGoods has me as a customer for life!

Very nice handmade items. Every one I have bought I have enjoyed. One item broke over a year after I bought it. I contact Uncommon Goods and they happily issued a credit that my son and I used to buy more neat items. Love that all items are not massed produced and buying them supports the artists.I look forward to sitting down and browsing through their catalog. I highly recommend buying from this company!

It was an amazing experience my nephew Terrel Newton told me about u guys, keep up the good work word of mouth is your biggest advertiser

Uncommon Goods delivered items ordered exactly as promised. Customer Service Reps were helpful and gave helpful info on what was in stock and not. I incorrectly thought there was a problem and they dealt with it tactfully and graciously. I will order from them again.

I have ordered gifts from Uncommon Goods for a few years. I always call and talk to a real person and the gifts arrive on time. The ones that I have ordered have been most satisfactory. Prices are reasonable for what you get.

I'm sorry for the folks who reviewed this site so poorly, as I have had nothing but good experiences with them, both receiving and returning items. They even gave us credit for a second gift from family that someone had already given us! I highly recommend the long distance friendship lamp that allows family in Switzerland as well as various parts of California to send a visual "I'm thinking of you" message to each other. (one lamp needed per family). Such a lift to know we are connected a world away.

This company doesn’t even deserve a single star...the customer service is disappointing and well below the excellence rating that they claim. I ordered a product and received another customers parcel, they claimed that Borderfree was at fault and initially refused to contact Borderfree for a free return label so I could return the item to the warehouse. Instead they told me to keep it. As for my item it was lost in transit and never replaced even after weeks of email exchanges, live chats, false promises and regrets from Customer Service. As you can imagine I’m extremely frustrated and angered by the lack of care and frankly surprised that a company with such little respect for its customers has survived in today’s market.