UnbindgearReviews of unbindgear.com

Response from UnbindgearSep 22, 2026

Thank you so much, Andy, for taking the time to share your experience. We’re really pleased to hear that our Customer Care team was able to respond promptly and, most importantly, reach an outcome you were happy with. We understand how important it is to feel listened to when something hasn’t gone as expected, and we’re glad we could support you and get things resolved. Your kind words mean a lot to the team, and we truly appreciate your trust in us. We look forward to helping you again in the future.

Response from UnbindgearSep 22, 2026

We’re sorry to hear that the $9.99 membership charge left you feeling dissatisfied, Kenny. We understand why an unexpected charge would be concerning, and we appreciate you taking the time to raise this with us. We’re glad we were able to discuss the matter with you and arrange a refund of the charge. We’ve also reached out to request your order and contact information so we can review the details further and make sure there are no remaining concerns with your account. Your experience matters to us, and we’re committed to addressing concerns directly and working toward a resolution that leaves our customers feeling heard and supported.

Response from UnbindgearSep 22, 2026

We’re genuinely sorry that your experience with the drone did not meet your expectations, Angela. We understand your concerns regarding the product presentation, instructions, app, and the difficulty you initially experienced when trying to reach us about a return. We take concerns like these seriously and wanted to make sure your situation was addressed directly. We have since communicated with you via email, and we’re pleased to confirm that the resolution has now been finalized, as confirmed in our email correspondence. We appreciate the opportunity to personally address your concerns and work toward a resolution. We hope the outcome provides some reassurance and brings your experience to a satisfactory close.

Response from UnbindgearSep 22, 2026

Thank you for sharing your experience, Bruce! We’re glad to hear that we were able to quickly address the issue and make things right. We take customer concerns seriously and always strive to resolve any mistakes promptly and fairly. We truly appreciate your patience and the opportunity to assist you.

Response from UnbindgearSep 22, 2026

We’re sorry to hear how disappointed you were with the product and understand why the differences between your expectations and what you received were frustrating. We take concerns about product descriptions and customer experience seriously, and we appreciate the opportunity to address this directly, Clint. We’re glad we were able to work with you to resolve the matter, as confirmed via email. Our goal is always to make sure concerns are properly addressed and that our customers receive appropriate assistance when something does not meet their expectations. Thank you for giving us the opportunity to make things right. We genuinely appreciate your patience and the opportunity to work with you personally to resolve your concerns, and we sincerely hope the resolution has left you feeling heard and supported.

Response from UnbindgearSep 15, 2026

We’re sorry to hear that you feel misled by the advertising and that your experience with the product did not meet your expectations. We take concerns regarding our advertising and products seriously and would appreciate the opportunity to review what happened with your specific order. Please reach out to our Customer Care team by phone or email with your order details so we can clarify the information associated with your purchase and work toward resolving any concerns. We’re committed to reviewing this matter and doing what we can to assist you.

Response from UnbindgearSep 15, 2026

We appreciate you taking the time to share your experience, Fettah. We’re glad to hear that the torchlight has performed well in both wind and rain and that you’ve found it powerful. We’re sorry, however, that the need to refill it with butane and the delivery time were not what you expected. We also understand your frustration regarding the tracking process and any additional app-related costs. We value your experience and are always looking for ways to make the ordering and delivery process clearer and more convenient for our customers. If there is anything we can assist with regarding your order or delivery, please reach out to our Customer Care team so we can review the matter and do our best to resolve any outstanding concerns.

Response from UnbindgearSep 15, 2026

We’re sorry to hear that your experience did not meet your expectations, Lee. We take concerns regarding product descriptions and order charges seriously and would appreciate the opportunity to review what happened and work toward a resolution. We have reached out to request your order and contact information so we can locate your purchase, review the details of your order, and address your concerns directly. Once we have the necessary information, our Customer Care team will do everything we can to assist and find an appropriate resolution. We hope to hear from you soon so we can properly look into this matter.