UnbindgearReviews of unbindgear.com

Response from UnbindgearOct 16, 2026

We appreciate your acknowledgment of our customer service team’s responsiveness, but we’re sorry that your experience with the torch has left you feeling misled and disappointed. We understand that you purchased it expecting a plasma torch that would operate without butane, and that the product you received did not meet those expectations. We take concerns about product descriptions seriously, especially when customers rely on accurate information to make purchasing decisions. We have sent you an email to address your concerns and are currently waiting for your response so we can continue the conversation and work toward a fair resolution. We would welcome the opportunity to address this matter and rebuild your confidence in our company. We hope you’ll respond to our email so we can discuss the next steps, Eric.

Response from UnbindgearJul 14, 2026

We appreciate you taking the time to share your experience. We're glad we were able to address your concerns and provide a partial refund that was processed promptly. We understand the importance of receiving exactly what you expected based on the product description, and we're sorry for any confusion or disappointment this caused. Customer feedback like yours is valuable and helps us improve both our product information and overall customer experience. We're pleased to hear that you're happy with the quality of the product, and we appreciate the opportunity to resolve the issue. If you ever need any further assistance, our support team is always here to help.

Response from UnbindgearJul 1, 2026

We appreciate you bringing this to our attention and are sorry to hear that the item you received did not match your expectations. We want to review this matter thoroughly and ensure that your concerns are addressed appropriately. To assist you, we have reached out requesting your order number and contact details so we can locate your purchase and investigate what happened. Once we receive this information, our team will review your order promptly and work with you toward the most appropriate resolution. Your satisfaction is important to us, Mark, and we look forward to your response so we can resolve this as quickly as possible.

Response from UnbindgearJun 29, 2026

We're sorry to hear that your experience did not meet your expectations and regret the frustration this has caused. Customer feedback is important to us, and we take concerns regarding our products and advertising seriously. After reviewing your case, we can confirm that a full refund was processed on June 23, as previously communicated. Depending on your financial institution, the credit may have taken several business days to appear on your account. If there are any remaining questions or concerns that have not yet been addressed, we'd be glad to continue assisting you. Our goal is to ensure every customer receives fair and timely support, and we remain available to help in any way we can.

Response from UnbindgearMay 25, 2026

Hi Forest, thank you taking the time to share your experience and regret the frustration this situation has caused. We recognize your concerns regarding the product description and the expectations created by the advertising. As discussed via email, a partial refund has been issued as part of our effort to resolve this matter fairly. We are also actively reviewing the product listing and promotional content to ensure the information presented to customers is accurate and clear moving forward. Your feedback is valuable and has been shared with the appropriate team for further review.

Response from UnbindgearMay 22, 2026

Hi David, we appreciate you taking the time to share your experience. We recognize how frustrating it can be when setup instructions and support resources do not meet expectations, especially when trying to use a product for the first time. Your feedback regarding the website guidance, FAQ information, and support interaction has been shared with our team so we can improve both our resources and customer experience moving forward. We’re also reviewing how product setup information for butane-powered items is presented to make it easier for customers to get started quickly. As part of resolving this matter, a partial refund has already been issued in accordance with our agreement. We value your feedback and the opportunity to address your concerns.

Response from UnbindgearFeb 20, 2026

We’re truly sorry to hear that you feel disappointed with your purchase. That’s never the experience we want anyone to have. We take concerns about product representation and pricing very seriously. Our goal is always to clearly describe our products and provide full transparency before checkout. We also want to clarify that we are not affiliated with or responsible for how third-party search results are displayed, but we absolutely stand behind the products we sell and the service we provide. We’re glad to hear your order was shipped quickly, as we work hard to process orders promptly. However, if the product did not meet your expectations, we want the opportunity to review this and make it right. Please respond to our previous request with your order number and contact details so our support team can locate your purchase and assist you directly. You may also call us at 1-888-698-8842 so we can address your concerns as quickly as possible. We are committed to resolving this matter and ensuring you are either satisfied with your purchase or that your concern is handled appropriately. We look forward to hearing from you so we can help.

Response from UnbindgearOct 24, 2025

We’re very sorry to hear about this, Frank, and we completely understand how concerning it is to see charges you didn’t authorize. Please rest assured that we take these matters extremely seriously. For security and privacy reasons, we can’t discuss account details publicly, but we’d like to resolve this for you right away. Please contact our support team at 888-819-1852 with your order number or the email address used for your purchase, so we can assist you further. Thank you for bringing this to our attention — we truly appreciate the opportunity to make things right and ensure your satisfaction.