UnbindgearReviews of unbindgear.com

Response from UnbindgearOct 21, 2026

We’re sorry to hear how frustrating this experience has been. We understand your concern about receiving an additional item you did not want and feeling that your request to cancel the order was not properly addressed. We want our customers to feel informed and respected throughout the ordering process, and we regret that this situation has left you disappointed. We’ve responded to you via email to address your concerns and work toward a resolution. We’d appreciate the opportunity to review this matter with you further and help bring it to a satisfactory conclusion. Your experience matters to us, and we hope we can restore your confidence in our customer care.

Response from UnbindgearOct 7, 2026

We’re sorry to see that you feel this way about your experience. We take concerns about product quality and advertising seriously and always want the opportunity to address them directly. Our records show that a proposition was previously discussed with you and accepted on May 29. With that in mind, we’re disappointed to see the experience described here as unresolved. We remain committed to honoring the resolution that was agreed upon and making sure the matter is handled appropriately. If there is anything further you believe needs to be addressed, please reach out to our support team so we can review the details with you and assist accordingly.

Response from UnbindgearOct 7, 2026

We’re sorry to hear that your experience left you feeling this disappointed. We take concerns about pricing, product expectations, and the return process seriously, and we’d like the opportunity to look into what happened and make sure your concerns are properly addressed. We’ve requested your order and contact information so we can locate your purchase and reach out directly. Once we have those details, our team will review the situation and work with you toward a resolution. We understand how frustrating it is when your experience doesn’t match what you expected, and we don’t want your concerns to go unanswered. We hope to connect with you soon and have the opportunity to make this right.

Response from UnbindgearSep 29, 2026

We’re genuinely sorry to hear how disappointed and frustrated you were with your Torchsabre lighters, especially given that you purchased two based on your understanding of how they were advertised. We take concerns about product descriptions seriously, and we’re concerned to learn that the items you received did not match your expectations. We would really like the opportunity to look into what was presented at the time of your purchase, review your order details, and work toward a fair resolution for you. We’ve requested your order and contact information so our Customer Care team can locate your purchase and reach out directly. We hope you’ll give us the opportunity to address this personally and work toward resolving your concerns.

Response from UnbindgearSep 29, 2026

Thank you so much, Allan. Your kind words genuinely mean a lot to us. We’re especially glad we could get back to you so quickly and provide a complete answer when you reached out. We know that when you have a question or concern, you shouldn’t have to chase someone down or wait days for a response. Our goal is always to be there when you need us and make sure you feel heard and looked after. It was a real pleasure assisting you, Allan, and we truly appreciate you taking the time to share your experience. If you ever need us again, please don’t hesitate to reach out — we’ll be happy to help.

Response from UnbindgearSep 29, 2026

We’re genuinely sorry to hear about your experience and understand why you would be frustrated, particularly given your understanding of the 90-Day Money-Back Guarantee. We never want a customer to feel that their concerns were dismissed or that the resolution offered did not reflect what they expected based on the terms presented. We would really like the opportunity to look into what happened with your order and review the communication surrounding your cancellation and return request. We’ve requested your order and contact information so our team can locate the details and follow up with you directly. Our goal is to make sure your concern is properly reviewed and that we do everything we can to reach a fair resolution. We hope you’ll give us the opportunity to personally look into this and make things right.