UnaliWear Reviews | Read Customer Reviews of unaliwear.com

UnaliWearReviews of unaliwear.com

4.4190 reviews
Health Equipment
3901 S Lamar Blvd, Suite 150, Austin, Texas

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UnaliWear

About UnaliWear

UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that you can wear 24/7, never having to remove to charge.Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.Download BrochureCustomer Experience VideoVisit Web Site

UnaliWear (unaliwear.com) has 190 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: unaliwear.com
Website: unaliwear.com
Category: Health Equipment
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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UnaliWear reviews

190 approved reviews, newest moderated first

Mary
Oct 21, 2024
Having a hard time getting batteries to charge…It happened in the past and got new batteries and still happening. 10/21/2024
Having a hard time getting batteries to fully charge. Sometimes great and then.... I was told to leave them in the charger all the time which I do. Changed yesterday morning 8:00 am and this morning replaced them in my watch. One was fully charged and the other 43%. This happens often. Then sometimes both are fully charges%%%.
Response from UnaliWearOct 21, 2024
Thank you for taking the time to write a review and for being a regular Kanega Watch wearer for nearly a year. A set of your batteries should last at least 24 hours on a full charge. Given your review, we can review your battery performance, make adjustments remotely and call you to resolve your issue; all of which we will do promptly. All the best and stay well and safe.
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Jim S.
Oct 20, 2024
My watch is on duty 24-7
It's always comforting to have my watch on the alert, watching for a fall. Sometimes I get a false reading, but that's ok; it tells me the Kanega watch is working and on guard.
Response from UnaliWearOct 20, 2024
Thank you for kind and thoughtful review. We are happy to hear you are getting the peace of mind you deserve. Correct, no fall detection is 100% accurate, since it is predictive and not observational. The Kanega Watch's fall detection is rated the best in the industry, designed specifically to greatly limit false alerts, so you are getting many fewer false alerts than other devices. That said, please remember that we can always reduce the sensitivity of your watch's fall detection to further eliminate those false alerts. If that is something you would like, we can make that adjustment remotely, at your request. All the best and stay well and safe.
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Edw
Oct 19, 2024
Battery Issue
Called on 10/14 re battery issue. Told he would check with engineering and would call me back "tomorrow". I still have not received a call back as of 10/18 evening. Hove soled issue by changing batteries twice a day. I would suggest that staff follow through as promised.
Response from UnaliWearOct 19, 2024
Thank you for taking the time to write this review and for being a regular Kanega Watch wearer for over 18 months and counting. We appreciate you choosing our company and watch to keep you safe and protected. While we were unable to reach you on 10/15, we did reset your batteries remotely. You should no longer be experiencing this issue. If your rechargeable batteries are still not lasting at least 24 hours, please contact us and we will resolve promptly. All the best and stay well and safe.
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Michael R.
Oct 18, 2024
Fully recharged batter will not last 24 hours.
Fully recharged batter will not last 24 hours.
Response from UnaliWearOct 19, 2024
Thank you for taking the time to write this review and for being a regular wearer of your Kanega Watch for nearly 10 months to date. We appreciate you choosing our company and watch to keep you safe and protected. Regarding your external rechargeable batteries, you should not have to replace them more than once every 24 hours. We have escalated your concern to our Customer Success Team, who will review your watch's battery performance remotely and will contact you shortly with a resolution to your issue. Please note as well that when the watch indicates your batteries need to be changed, you still have 30% battery power remaining in the watch. All the best and stay well and safe.
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Allan
Oct 17, 2024
Always receive prompt and helpful…
Always receive prompt and helpful attention to any questions or problems I may have.
Response from UnaliWearOct 17, 2024
Thank you for your kind and thoughtful review. All the best and stay well and safe.
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Susan
Oct 17, 2024
The UnaliWear watch has given me peace…
The UnaliWear watch has given me peace of mind anywhere I am. The product works great, the people have been wonderful to deal with and I haven't had any problems with it and I've had it about one year. I would definitely recommend it.
Response from UnaliWearOct 17, 2024
Thank you for your kind and thoughtful review. All the best and stay well and safe.
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Patty
Oct 17, 2024
Makes me feel safe 24/7
Makes me feel safe 24/7. Quick response if there is a problem. Great customer service.
Response from UnaliWearOct 17, 2024
Thank you for your kind and thoughtful review. All the best and stay well and safe.
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James
Oct 16, 2024
i am mostly satisfied
i am mostly satisfied, but still have a problem with my watch being a little too sensitive about fall detection. I have had about a half dozen times when my watch signaled a Fall when I actually did not fall. It happens when my hand is jiggling slightly due to what I am doing. My hand is at waist level when I am riding over bumpy terrain when the watch signals a Fall. The watch did signal a real fall, however, when I lost my balance and fell, but it was on soft ground so I was not hurt in any way.
Response from UnaliWearOct 17, 2024
Thank you for being a regular Kanega Watch wearer for over 7 months. Our fall detection is rated the best in the industry, but it is not perfect. That said, a false alert less than 1x/month is pretty good (most competitive offerings have a 1+ false alert/day). As you can imagine, jittery vibrations over bumpy terrain while biking could certainly seem to your watch that you are falling. Please know you always have the option to have the sensitivity of your watch's fall detection reduced, if you find those periodic false alerts annoying. If you would like us to make that adjustment to your watch remotely, simply call us at 888-343-1513 and we will be happy to do that for you. All the best and stay well and safe.
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