UnaliWearReviews of unaliwear.com

Response from UnaliWearMay 22, 2026

We’re sorry this experience did not meet expectations, but we do want to clarify several points. Fall detection technology is not 100% perfect across any device or manufacturer, which is why the Kanega Watch includes adjustable sensitivity settings and multiple ways to request help. In this case, the wearer remained extremely active, including still working and regularly riding his bicycle. Some of the alerts referenced here occurred while biking. After the reported fall, our team discussed adjusting the sensitivity level to better match his activity level, but those adjustments were declined before service was ended. We also want to clarify that the replacement batteries referenced here were physically damaged. Based on his specific situation, he was not charged replacement cost for those batteries and was only charged shipping for the second replacement battery. Regarding the shipment return alert, customers are instructed to power down the watch before mailing it back specifically to prevent emergency alerts during transit. In this case, the device was shipped while still active, which triggered the response. The wearer later acknowledged this oversight directly to our team. When issues were reported, our support team responded, troubleshooting steps were provided, sensitivity adjustments were discussed, replacement components were sent, and a full refund was already approved despite the account being active beyond the standard 30-day return window. We understand that every medical alert device may not be the right fit for every individual situation, and we genuinely wish your father the very best moving forward and hope he finds a solution better suited to his needs.

Response from UnaliWearMay 12, 2026

We’re sorry for the frustration, but we do want to clarify the timeline for anyone reading this review. Your return was received and processed for refund. However, after the return was initiated, a payment dispute/chargeback was also filed with the card issuer. When a dispute is active, refunds are temporarily paused because the disputed funds are already being reviewed through the banking system, and issuing both a refund and losing the dispute could result in duplicate reimbursement. This was discussed by phone earlier today, and now that the dispute process has been adjudicated, your refund was processed and the details were communicated to you during that call. We understand delays are frustrating and appreciate your patience now that the banking process is resolved.

Response from UnaliWearDec 31, 2025

We’re sorry this experience was frustrating and appreciate the opportunity to clarify several points for anyone reading this review. When battery or display issues are reported, our team requests specific photos using sample images we provide so our engineers can accurately determine whether the issue is with the batteries, connectors, or the watch itself. In this case, the initially submitted photos did not match those examples, which delayed diagnosis. We recognize that gathering photos can be inconvenient, especially when a family member does not live nearby, but usable images are required before further action can be taken. We also want to address the claim that we were unresponsive. When our team requested additional photos and a follow-up call, the voicemail referenced here was left on Christmas Eve at approximately 2:30 PM, when our office was closed for the holiday. That timing unfortunately contributed to the perceived delay. We do not escalate or prioritize cases based on threats of negative reviews. Our support process and response timelines are consistent for all customers, regardless of outside pressure. Finally, it’s important to clarify the comparison made here. The Kanega Watch is a Class II medical alert device designed specifically for older adults. It connects directly to live emergency dispatch, does not require a paired phone, never has to be taken off to charge, and provides continuous, professionally monitored protection. An Apple Watch is a consumer smartwatch that relies on a tethered phone, requires corded charging every 18–24 hours, and depends on user interaction to place a 911 call. These are fundamentally different products built for very different use cases. We regret that this experience did not meet expectations and understand the decision to move to another solution. For families considering UnaliWear, we encourage reviewing how the Kanega Watch works, what is included in monitoring, and how it differs from consumer smartwatches so they can make the best choice for their needs.

Response from UnaliWearSep 30, 2025

We are sorry to hear of your frustration and appreciate you sharing your feedback. Our team responded to your emails within a few hours on the same business day with your FedEx label, once the cancellation was processed with our finance team. During that time, we were also assisting other customers, and we regret that the process felt stressful for you. The Kanega Watch is designed to provide safety and independence for many older adults, but it does require some basic dexterity and interaction to use comfortably. In some situations, it may not be the best fit, and we understand that was the case here. Regarding returns: as outlined in our Terms & Conditions, a $75 restocking fee applies to all returns. This covers inspection, sanitization, and refurbishment testing, as returned devices can no longer be sold as new and must be prepared as refurbished units. We’re sorry the Kanega Watch was not a good fit for you and appreciate your feedback, which helps us continue to improve.

Response from UnaliWearAug 8, 2025

We're very sorry to read your review and would like to clarify a few important points for the sake of accuracy and transparency. When we received your voicemails, our team returned your call within the hour, not “nobody called back,” as stated. During that call, we acknowledged the billing error, explained the oversight, and immediately processed a full refund. That refund was issued within the same hour. Regarding the return label, we’re sorry if it didn’t come through as expected, it shows as delivered and may have gone to a spam folder. Had we been made aware that you hadn’t received it in June, we absolutely would have re-sent it. We make every effort to ensure a smooth return process when notified of any issues. While we understand there were some challenges early in your experience, we received no additional reports of issues in the six months before you chose to end service. This led us to believe that you were satisfied with the service. Most critically, when your loved one needed help, the Kanega Watch connected them to our emergency response team, delivering the support they needed. That’s the outcome we care most deeply about. We regret that your experience didn’t reflect the care and responsiveness we aim to provide. If there’s anything still unresolved, we’re here and ready to assist. We hope you find a device for your parents that is a better fit and provides the peace of mind you seek.

Response from UnaliWearMay 13, 2025

We're truly sorry to hear about your experience and appreciate you taking the time to share your concerns. At UnaliWear, our top priority is the safety and satisfaction of those who rely on the Kanega Watch. We understand how frustrating it must have been to receive a renewal charge, especially when the watch was not being used as expected. While the Kanega Watch is designed to function both inside and outside the home, its performance may be limited in areas with poor cellular or Wi-Fi coverage, which could have impacted your husband's experience. We wish we had known sooner so we could have worked with you to adjust settings or troubleshoot the issue. Regarding your cancellation experience, we sincerely regret any delay in response. Our cancellation policy, available on our website, does require return of the watch for service to be discontinued, as it ensures the device isn’t active and can no longer trigger emergency monitoring. However, we know that waiting for a resolution is not acceptable, and we’re actively working to improve our response times to avoid situations like this in the future. We genuinely appreciate your feedback—it helps us get better. Thank you for giving the Kanega Watch a try, and we’re truly sorry that we didn’t meet your expectations this time.

Response from UnaliWearMar 25, 2025

We can't find you in our customer list but assume you are a real wearer. If so, we are very sorry for your experience. We don't understand your comment that the watch-battery connection fails as it is both patented and one of the key features of the watch - so you can uniquely wear it 24/7 without having to remove it to charge. We reach out to all wearers periodically when we observe that the watch is not charged and being worn (a unique experience in the industry). If you purchased your watch and service prior to May of 2024, the info during checkout, the receipt you received via email as well as our posted terms and conditions clearly indicate the watch needs to be returned prior to service being canceled. This policy changed for all watch and service purchases as of May, 2024, as per all our updated communications. Regardless of your experience with your watch and our company, we sincerely wish you all the best in finding a medical alert that best meets your needs and gives you the peace of mind you deserve.