UnaliWear Reviews | Read Customer Reviews of unaliwear.com

UnaliWearReviews of unaliwear.com

4.4190 reviews
Health Equipment
3901 S Lamar Blvd, Suite 150, Austin, Texas

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UnaliWear

About UnaliWear

UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that you can wear 24/7, never having to remove to charge.Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.Download BrochureCustomer Experience VideoVisit Web Site

UnaliWear (unaliwear.com) has 190 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: unaliwear.com
Website: unaliwear.com
Category: Health Equipment
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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UnaliWear reviews

190 approved reviews, newest moderated first

June
Nov 18, 2024
Thank you Michael
Michael patiently answered all my questions.
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Audrey
Nov 18, 2024
QUICK & EXCELLENT CUSTOMER SERVICE
I love my Kanega watch . It's quick to detect a fall or any problematic situation. I do not have a problem pressing the button to let them know that I'm OK A battery came apart in the watch & I couldn't remove it. I called & I was sent a video showing what to do. Then we discussed why the batteries were not lasting 24 hours . He asked me to take pictures of my phone & email them. With in an hour I had a return call telling me that they are sending a new phone & instructions for returning the old one. I would feel lost if I didn't have my Kanega watch on my wrist. It gives me a sense of security .
Response from UnaliWearNov 18, 2024
Thank you for your kind and thoughtful review. We are happy to be there for you in both your times of need and service. All the best and stay well and safe.
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Kay M.
Nov 18, 2024
All my questions were answered
All my questions were answered. My only complaint is that it was determined that one of my 4 batteries was not working. It will be replaced in a couple of days via fedx but I have to pay $12.50 shipping. This. for a new device only one month old, seems a bit unfair to me.
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Robin P.
Nov 18, 2024
There is no doubt in my mind and I…
There is no doubt in my mind and I expressed it whenever I’m talking to anybody about the safety and the experience I’ve had with your Service and Watch. Your service is outstanding. Your staff is cooperative and knowledgeable and I’ve answered all my requests promptly and to my satisfaction, you are in fact what a company should be integrity efficiency thank you for being so honest
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Robert
Nov 18, 2024
When I call the people are friendly and…
When I call the people are friendly and helpful.
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Barbara
Nov 15, 2024
I love my Unaliwear watch
I love my Unaliwear watch! I have had 3 bracelets because they kept falling off. Costumer service went above & beyond to help me! I now have one that is great!! I would highly recommend this watch for anyone who lives alone & has a risk of falling! Great company to work with!
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William K.
Nov 9, 2024
I spoke to the agent about adjusting the wrist band as my wife's wrist are quite small. He sent my a video in my email wich explained it so simply.
The agent that I spoke to about my issue was very friendly and answered my question quickly and completely.
Response from UnaliWearNov 9, 2024
Thank you for your kind review. Our goal is to provide the industry's best customer service, so we are happy to hear you were served so quickly and well. All the best and stay well and safe.
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Erika
Nov 4, 2024
The watch functions well, but the batteries may not
The watch functions well, and the one time I've talked to Support the rep was friendly. The reason I have not given this watch a better rating is the batteries. One of the batteries I received would not take a full charge, and I found I had to change batteries nearly every 12 hours. At the time of my call I asked the rep for a replacement, but did not get it. Instead she asked for pics of the contacts, etc but saw nothing wrong. I have now ordered a new one, paying out of pocket.
Response from UnaliWearNov 5, 2024
Thank you for your thoughtful review. We are reviewing the performance of your watch and batteries remotely and will reach out if we find any issues. Note our rep asked for pictures because it is possible that one of your batteries was broken and a visual would help us to determine that. Your watch should not have to have its batteries changed more than 1x every 24 hours (note when the watch indicates your batteries need to be changed, you still have approx. 30% power left). All the best and stay well and safe.
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