UnaliWearReviews of unaliwear.com

Response from UnaliWearOct 16, 2024

Thank you for your kind and thoughtful review. Yes, the Kanega Watch is the only medical alert option in which we have the ability to view the performance of your watch remotely. If we identify an issue, we strive to reach out promptly and rectify - as we know you and our thousands of other wearers rely on their Kanega Watch for peace of mind, and we take that responsibility seriously. All the best and stay well and safe.

Response from UnaliWearOct 16, 2024

We are sorry you are disappointed, but are encouraged to know you are wearing your watch regularly. Regarding the batteries, we replace batteries for free as part of your service when they lose their rechargeability (after about approx. 2 years of regular recharging). If a wearer breaks or loses a battery, we replace the first one for free, as a courtesy. After that, if you repeatedly lose or break the batteries (which is quite rare) you have to pay for them. At your request, we have not lowered the sensitivity of your fall detection but have lowered the sensitivity of your voice activation. We can see on our end in reviewing the performance of your watch remotely that this appears to have resolved your false alerts. We really hope your experience with our company improves and look forward to keeping you safe and providing you with the peace of mind you deserve for years to come. Please contact us if we can be of any further service.

Response from UnaliWearOct 16, 2024

Thank you for your kind and thoughtful review. All the best and stay well and safe.

Response from UnaliWearOct 15, 2024

Thank you for your kind review. All the best and stay well and safe.

Response from UnaliWearOct 12, 2024

Thank you for your kind review. We pride ourselves on our excellent customer service and will share with the team to inspire them to keep delivering this experience to our growing wearer base. All the best and stay well and safe.

Response from UnaliWearOct 12, 2024

Thank you for your kind and thoughtful review. Yes, shaking out a bathroom rug, particularly if you wear your Kanega Watch a bit loose, can potentially trigger the fall detection, but, as you say, you can just push the crown button of the watch and to stop the alert system from contacting the operator. Please note, as well, that we can adjust the fall detection sensitivity of your watch remotely, to make it less likely that this movement will trigger a fall alert in the future. Simply call us at 888-343-1513 and we will be happy to do that for you. All the best and stay well and safe.

Response from UnaliWearOct 11, 2024

Thank you for your review.

Response from UnaliWearOct 11, 2024

Thank you for your kind and thoughtful review. Please note that the Kanega Watch's fall detection is rated the best in the industry, but no fall detection is perfect. If you find you are getting false alerts that are bothering you, please remember that we can reduce the sensitivity of your fall detection to reduce/eliminate those false alerts, at your request. Simply call us at 888-343-1513 and we would be happy to make that adjustment for you remotely.