Unagi ScootersReviews of unagiscooters.com

When I order the scooter it said ships in 4 business days. It took 2 weeks to get to me and I had to take work off in order to sign for it. I purchased the all access rental thinking I was getting a new scooter. But when it came the box was cut open and looked horrible. Scratches on the scooter already and on the screen. I also purchased this scooter because it said it went 20mph. Apparently there is a problem with it and it won't unlock max speed. I now have to wait for a new software update to fix that. Only good thing I can say about it is that it gets me the mile and a half to work. Slowly. But I get there.

I have been an unagi customer since 2019 and had 3 scooters with them. my last refurbished one was starting to die, and they said they don't take back scooters anymore so I opted to rent the new voyager. I just got it in the mail last week and it's dirty, has scratches on it, and is in a mismarked box. they said the warehouses reuse boxes, so it's probably the right scooter in the wrong box. then I take it out and see more scratches and asked about it, and they told me I ordered a refurbished Voyager. I said that's not possible, there is no advertising on the website for refurbished Voyagers, just refurbished Model Ones, and I didn't order that. nothing on my receipt said anything except Voyager. so they sent me a refurbished Voyager, advertised with the specs of a new Voyager, which I know will be wrong because they advertise refurbished scooters as having slightly less range (which is true), and told me they weren't going to do anything about it. I specifically ordered a new scooter because I wanted more range. i'm still arguing with them about this, how it's literally false advertising to not disclose this but to also sell used products as new and at the same price as a new product. I'm so incredibly disappointed. they said they've been out of stock of new Voyagers for several weeks, which is fine, but don't send me a used one, when I didn't order it. it is illegal in the state of California, where they operate, to advertise false information about products and that is exactly what they are doing.

Can not unlock 20 mph mode. That was the entire reason for ordering. I've tried it without exaggeration over 100 times with nothing to show for it. 1/5 stars scooter like a polished turd. It looks nice but it's still shit

I have not received my replacement and it's been more than 7 days

If I could give 0 stars for this company, I would. They literally have no customer support. They have an AI bot which practically does not know anything. There is no phone number or email address to contact. Their built customer support link never gets any response. I have dropped multiple queries and no response for more than a month. Now, lemme talk about my actual issue - I wanted to return the scooter and they said I will be charged $100 restocking fee if I return before 10/10. I canceled on 10/11 and I was still charged that. Even with that, I returned the scooter using Fedex pickup as per their instructions. Fedex guy picked up 3 weeks ago and these guys are still saying that they haven't received the scooter and will charge me monthly $67. I'm still unable to get a response and this is getting super annoying. I will be creating a dispute with my card company and have them handle this fraud company!

Scooters don't work as advertised

First of all I received my scooter from delivery locked, I try to connect it via Bluetooth and it say the scooter is assigned to someone else, I try emailing your customer service to help me solve the issue and I got a reply 4 days later, today is day 6 and nothing back from your side, so I would say my experience has been bad at best

Anyone with issues should contact tact me. There’s lots of bad reviews. Class action law suit is needed. They know the issue and deliberately not responded now for two days.Literally a company that will just ignore you. Don’t buy or rent. I bought brand new and the unit won’t even turn on and the service is worthless. They have no customer service