Unagi ScootersReviews of unagiscooters.com

I use a Voyager model scooter. It's fast and light, very convenient to carry around on stairs, in the trunk of a car, or on public transit. They sometimes have reliability issues - I have had some of them stop working after a few weeks with error codes or stop taking charges. The customer service is great, they are responsive and helpful and do their best to replace scooters quickly, but arranging the shipment of scooters back and forth can become a hassle. But if you don't run into these, the scooter is a real workhorse. I have ridden thousands of miles, with several charge cycles per day, and the scooter performs great and is a joy to ride. The range is kind of average (I get about 9 miles, but I'm heavy and ride aggressively and quickly) but if you plan your trips around that, it won't let you down. Overall I'm now very satisfied with my experience, but it took me some time to get there.

Unagi scooter is excellent when commuting around the city. It provides a smooth and also quick ride to your destination. When servicing is needed, they immediately send you out a replacement scooter so that your “flow” is not interrupted. The support staff was also very attentive to my needs!!! Go Unagi or don’t go at all!” RJS in NYC

I love the scooter! It has pretty good power. Took me a moment to understand the quirks of it, but once you do, you’ll enjoy the ride on your new scoots. Only complaint are the wheels - they’re small so be careful driving over train tracks (I.g. Seattle street car) or over elevated surfaces. Other than that, I highly recommend for the average commuter.

Overall a great scooter. I had no issues with the one I rented a couple years ago but after taking a break and then renting a new one, I had it break down on me after one month. Update: It took 9 days to receive the replacement scooter and when it arrived it was the wrong color and the charger didn’t work.

So far the service has been positive as far as customer service is involved. The scooters are great and run well and able to carry my fat ass up hills my other scooter required me to manually push assist! The refurbish department needs to step up their refurbishing standards. Here is where I see potential issues. I received one of my membership scooters DOA and pretty well beat up and dirty. The replacement one was acceptable in condition but still very dirty like it was taken off the street and repackaged. I have high hopes for this service.

Streamlined process! Can’t wait to receive my scooter!!

I have no issues with the scooter other than I crashed one time but it’s a good machine but in the cold the battery is a little light. It lasts about 4 miles which is good for me. But I have to charge it at work to make sure I can get home but for 59 a month it saves me $100 In taxi drivers

Things that make this scooter great: 1) The light design makes it easy to transport; 2) The app is very reliable, as well as the ride; 3) The acceleration and speed are quick and smooth (Although I am in Northside Chicago, where roads are smooth); 4) The display on the scooter is bright and easy to understand; 5) It is very easy to turn and avoid unwanted things such as cars or potholes. Things that do need some improving: 1) when you electronically lock the scooter, it factory resets when it comes to the speed. I have it set to the 20 mile an hour max and so every time I unlock it electronically, I have to then reset the 20 mile an hour setting; 2) The brakes are nice however I have had a few times where the brakes have not halted immediately, which made me have a few close encounters which I would like to avoid; 3) The horn is not loud enough. It needs to be a lot louder so that pedestrians, cars, and other cyclists can be aware that we are near. Overall, renting this is a great product for me as a 12 month rental period is perfectly priced, $20 cheaper than the CTA pass, and I do not have to rely on buses and trains that can be delayed. It will be interesting to see what happens in the winter, but that remains to be seen.