Unagi ScootersReviews of unagiscooters.com

Customer support is slow and sucks. I ordered blue scooter and got a black one. They told me they’ll send me a new one and locked up my current scooter so I can’t even use it. They have not even shipped my new scooter yet and decided to lock up my current scooter. Worst service I’ve ever received

I ordered a scooter July 5th 2025 and didn’t receive it until August 14th and when I finally received it, it was missing screws to attach the handle bars to the scooter. It’s been almost two months and two charges later and I’m yet to ride the scooter. If I would’ve known that there was a 6 week turnaround, I would’ve taken my business elsewhere

Terrible delivery and response service

I signed up for their service and quickly changes my mind. I tried to cancel before they shipped the scooter, but the only, and I repeat ONLY part of their website that doesn't work is the cancel subscription button. I tried from multiple computers, and no matter what I was not able to cancel my subscription. Their chatbot is useless, and when I reached out to customer support, they conveniently waited until the scooter had shipped (over a week later) to respond to me. They also have no phone support, so if their customer service team just doesn't reach back out to you, you can get locked in to paying their subscription fees for something you didnt want. I filed a formal complaint with the better business bureau and even changed my card number because their business model feels scammy. Avoid this company.

I ordered scooter.. it took 30 days to arrive. It broke and wouldn’t come on in less than I week,with only 25 miles on it. The website says it ships your replacement scooter within one business days. It’s been 5.

scooter is the wrong color, took super long to arrive, arrived in a tattered box, and is not in ideal condition (scuffs). i wanted to buy a new one not rent in the first place so this is a pretty bonked experience overall

Experience far worse than imaginable. Terrible customer support and charging me for month and a half that they idnt send my order. Not wnsering emails in days and litterally couldnt be worse. Dont rent.

I’m really disappointed for not receiving what I ordered!. My order was for a brand new Model Voyager Scooter but Instead I received a used one, so many scratches, damages, makes disturbing noise when running!. I reordered again hope you won’t disappointed me again!.