Unagi Scooters Reviews | Read Customer Reviews of unagiscooters.com

Unagi ScootersReviews of unagiscooters.com

3.3472 reviews
Vehicle Rental
1040 22nd Ave, Oakland, California

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Unagi Scooters

About Unagi Scooters

At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!

Unagi Scooters (unagiscooters.com) has 472 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: unagiscooters.com
Website: unagiscooters.com
Category: Vehicle Rental
Location: Oakland, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Unagi Scooters reviews

Showing 47 reviews with 4 stars · Clear filters

Phillip L.
Dec 22, 2024
smooth scooter operation but bumpy ride
The motor and operation was very smooth however, road bumpiness was excessive
Response from Unagi ScootersDec 23, 2024
Thank you for your feedback! We’re glad to hear you found the motor and operation smooth – that’s exactly what we aim for. 😊 We understand how rough roads can make rides feel bumpy. The solid tires are built for durability and portability, but we know they can feel firmer on uneven surfaces. One tip that might help is adjusting your stance and bending your knees slightly while riding. This can help absorb some of the impact and make for a smoother experience. If you have any other questions or need assistance, feel free to reach out through our Customer Service Page. We appreciate you riding with Unagi and sharing your thoughts!
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DC
Nov 18, 2024
Love the scooter and how light it is…
Love the scooter and how light it is while still powerful. The only update I would like to see is better tires! The hard tires gave me serious back aches since NYC streets are not perfectly paved.
Response from Unagi ScootersNov 20, 2024
Thank you for sharing your love for the scooter! We’re glad to hear you’re enjoying its lightweight design and power—it’s feedback like this that motivates us to keep innovating. We completely understand your point about the tires and the challenges of riding on NYC’s rugged streets. Your suggestion for better tires is valuable, and we’ll make sure to share it with our product development team as we continue to improve our scooters.
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Joel T.
Nov 10, 2024
Unagi in PNW?
One of the better subscriptions available for delivery in the Greater Seattle (2 week review) -no problems up hill; (haven’t gone up any San Francisco grade hills) -lightweight/portable (no problems up 4 flights of stairs) Rider:5’7 139 lbs
Response from Unagi ScootersNov 11, 2024
Thank you for sharing your review! We’re glad to hear that your Unagi scooter is handling Seattle’s hills and the stairs with ease. It sounds like the perfect fit for your needs! Enjoy the ride, and feel free to reach out anytime with feedback or questions.
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Pete . R.
Oct 30, 2024
The process was simple and easy
The process was simple and easy , but we will be returning our unit. The lack of suspension is just to hash for my wife's ride from the train to work.
Response from Unagi ScootersOct 31, 2024
Thank you for sharing your feedback. We’re glad the return process was straightforward, though we understand the importance of a smooth ride. Unagi scooters are designed for portability and ease in urban environments, but we realize they may not be ideal for every commute. Please don’t hesitate to reach out if we can assist further.
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Curt W.
Oct 28, 2024
Good Support
Timely support from Elisa on how to unlock the top speed.
Response from Unagi ScootersOct 29, 2024
Glad Elisa could help you out with unlocking that top speed! Enjoy the ride at its full potential. 🚀
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Jace F.
Oct 28, 2024
Customer service has been helpful with…
Customer service has been helpful with any billing issues. The scooter has a great range and works pretty well. Right now the software update has limited the speed which is supposed to be resolved but haven’t heard anything yet. I hope they fix it soon. Overall a decent buy for what you spend, though the speed thing needs resolved and I think the price should really be around 60 total a month.
Response from Unagi ScootersOct 29, 2024
We’re glad to hear that customer service has been able to assist with billing issues and that you’re enjoying the range and overall performance of your scooter! Regarding the speed update, we’re actively working on a fix and will provide updates as soon as we have them. Your feedback on the subscription cost is appreciated as we continually look to make Unagi accessible for everyone. Thanks for sharing your thoughts and for being part of the Unagi community!
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Russell M.
Oct 28, 2024
Customer service review
I've recently had some health and financial problems, so I had to return one of my scooters. Unagi was quick too reply to my email and they solved any problems I had. The biggest one being canceling the correct subscription. I've never had problems with Unagi so far. Except it was hard finding the phone number for service, the email was responded to by the time I found it.
Response from Unagi ScootersOct 29, 2024
We’re sorry to hear about your health and financial challenges, but we’re glad to know that our team was able to assist you quickly with your subscription cancellation. Your positive experience means a lot to us, and we appreciate your feedback about the phone service. We’re continually working to improve our support options, so thank you for sharing! If you need anything else in the future, please don’t hesitate to reach out. Wishing you all the best! 🛴❤️
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brandon
Oct 28, 2024
Overall pretty good!
Overall grate support kinda hard to get ahold of Tho just make sure you submit a ticket and you can get a real person pretty quick. Could not unlock the full speed of the scooter but they where quick the help me resolve the issue even sent me a replacement it a quick and timely manner. I would recommend them for sure if you need cheap transportation or a way to get around for sure can’t beat it .
Response from Unagi ScootersOct 29, 2024
Thank you for sharing your experience! We’re thrilled to hear that you found our support team helpful and responsive, even if it took a bit of time to get in touch. It’s great that we could assist you in unlocking the full speed of your scooter and provide a replacement promptly. Your recommendation means a lot to us, and we’re here to help with any transportation needs you may have in the future! 🛴✨
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