Unagi ScootersReviews of unagiscooters.com

I bought the Unagi scooter and was very happy with it as a commuting tool. I enjoyed its look, its impressive torque in steep roads and its unique weight in the market. I used it successfully for about 1000 km in 9 months. Then it broke, the magnesium platform just collapsed with no warning. The distributor Darty in France would not agree to have the warranty work, arguing I broke the scoot myself! What is the use of buying the most expensive scooter in this range, to have the worst customer experience? I am so disappointed with UNAGI and with DARTY, will not buy anything with them anymore.

I wanted to return it on Nov 2022 but tthe customer service told "To keep it for a discount rate of $27 a month for 6 months." Which I did but now they said it's just a subscription and now they want to charge another $200 for me to keep it again. A total scam company.

Scooter is junk and the customer service is even worse. My scooter died out after only 12km total! While I was riding!!! They said they would replace and then months later just backed out completely saying I should go to a repair shop. Then then blocked and deleted all my comments on instagram. Not an ethical company!!!

after using the Unagi scooter Model One for, only 5 months, the front wheel/handlebar is loose, and that's not okay when it's so expensive.

I tried Unagi's All-Access Rental subscription, and I now regret it. The scooter is mediocre as it is too low power to go up even slight hills (dropping down to 3mph...walking would be faster!) Also, the sign up for subscription makes it seem like it would be easy to cancel, but the cancellation and return process are extremely cumbersome. Also, if you didn't keep the original outer package box they charge you $30 to return (which isn't advised anywhere in the sign up process.)

Terrible company, sh**ty scooter. And customer support is the worse I ever dealt with. Fu** you Velibor, burn in hell you piece of sh**

I heard such great things about their scooters but I had the absolute worst shopping experience with them and I'm left seething with frustration. I usually don't leave bad reviews unless I feel I have to. I placed an order to rent a scooter for $54. All went well, they do identity verifications through Stripe as part of their risk assessment. No problem at all. Scanned my ID and went through the process. I thought to myself "Great!.. I'm all set". Several days later, I get an email saying that my order was blocked because their risk assessment software couldn't verify me as a customer. So right off the bat I was frustrated but gave them the benefit of the doubt and reached out to their customer support. I placed another order, and provided a copy of my ID to their customer support team and I had mentioned what happened. I went above and beyond to be communicative and get myself verified through manual review. Almost two weeks later, their customer support team finally responded to me to tell me that my second order was cancelled and voided. They didn't even bother to manually review my ID or any details I sent them. I understand the need to mitigate risk, especially with rentals of rather expensive goods, but I feel I was treated like a borderline criminal and I never had this experience shopping anywhere else online.

Did the subscription sent in my photo ID front and back gave debit info.. got an email saying this exactly: $65.00 payment to Unagi Scooters was unsuccessful We were unable to charge your Visa ending in 6350 for your Unagi Scooters subscription. Please update your billing information to continue your subscription Just called my bank and confirmed they DID charge me the $65.00. I am not anonymous my name is Erik Voelker I will update this if anything changes BUYER BEWARE