Unagi ScootersReviews of unagiscooters.com

My husband and I have both models, he has the newer one and I have the older one, we have all access coverage and pay extra for the add ons, I have had so many issues with my scooter, I was recently in a hit and run accident and my scooter was severely damaged and not rideable, every time I have to contact the unagi company it’s a chore… no phone number to call, no help from customer support, I finally got an email, and took weeks for them to respond and still felt unsatisfied. Trying to find a better company….

I really like the scooters and I am in the process of purchasing my third. The distance you get isn't great, but the units themselves seem to work well and they are light and fun to ride. The issue that I have is with their after sale service, mainly shipping. All three have been a nightmare to get. I am now dealing with the draconian practice of not allowing the scooter to be rerouted. If the shipping carrier was more reliable, it may not be such a problem. I was given three different days (first Tuesday, then Saturday, then Monday) the item would arrive which eliminated the option to stay home and wait for it. Plus, some of us actually work and at an office - how 2010. I understand that the item cannot be left on a doorstep, but asking to have it held at an approved FedEx pickup spot where I will need to show my ID before being allowed to leave eliminates almost all of the risk of theft. It is disappointing for a loyal customer to read that if there is a delivery problem they do not help. You need to call the shipper. The irony is, Unagi sets the policy and the shipper will not waver without Unagi's approval so you are basically stuck. They now have an AI interface which is ridiculous given the cost of their scooters. In order to get an email address (not even sure if it works), I had to keep entering Customer Service 15-20 times before I was offered that option. It is sad that they have fallen so far. I am glad I did not put any money down on the newer design they were trying to make and sell for $2K plus. I really like(d) them, which is why I decided to purchase my 3rd Unagi scooter, but the lack of service is disappointing and will ensure that I do not purchase from them again.

After receiving my first Unagi scooter a few weeks back, it stopped charging after two days. I contacted customer support via email, they replied after a few days. I had to contact them via Facebook Messenger to get them to reply to my emails. They said they will send a new one, which arrived yesterday. Well.... Yesterday I got an Unagi scooter and I started driving it. The first 30 seconds of driving it the back wheel came off and I badly injured my leg. I was treated in the hospital and I am currently using crutches to move around. This has been a horrible experience. First scooter wasn't charging. Second scooter, the back wheel just came off. After further examination, Unagi had shipped a broken scooter that had taped the plastic so the back wheel can stay intact. Customer support has not been helpful thus far. And the products they ship are dangerous.

Shady business practices. Fine print includes a $100 charge to return the scooter which is not mentioned anytime during the sign-up process. Buried in legal documentation.

Terrible everything!!!!!!!!!! It’s a scam!!!!!

Predatory terms of service for their rental program. There are better and cheeper scooters available.

Dangerous unwell made almost seems like you guys have no idea what you're doing almost killed me on multiple occasions including the front wheel nearly ripping clean off at 20 miles an hour

Scooter battery broken just after warranty was ended.