Unagi ScootersReviews of unagiscooters.com

Horrible service, they keep sending me broke or drain batteries. Unbelievable I owned a new unag before and what they're sending out for these rentals are garbage. I am so unhappy. I can't even get somebody on the phone to send it back unbelievable.

I recently had the opportunity to test out Unagi scooters through their membership program, and my experience left a lot to be desired. On the positive side, the light weight of the scooter was a notable advantage. It made handling the scooter relatively easy and convenient, especially for short commutes. Unfortunately, this was one of the few highlights in an otherwise disappointing experience. The scooter’s shock absorption was abysmal. On rough roads or even minor uneven surfaces, the ride felt dangerously unstable. This lack of proper shock absorption made the scooter feel unsafe, particularly when navigating over any potholes or irregularities in the pavement. The discomfort and potential risk to safety quickly became apparent. When the scooter became unstable, I utilized the membership's option to swap it out for a replacement. Unfortunately, the new scooter arrived with its own set of problems: it was extremely noisy both during operation and while carrying it. The loud, disruptive noise was the final straw, leading me to request a cancellation of my membership. To my surprise, the company agreed to cancel the membership without much resistance, which was quite surprising given the typically rigid cancellation policies you often encounter. Adding to my frustration, shortly after initiating the cancellation, I received a promotional email offering two months free and no registration fee—an offer that felt hollow given my recent experience. I reached out to Unagi, requesting a refund for the two months of membership, considering the poor condition of the original scooter, the faulty replacement, and the significant time I had to spend dealing with these issues. I was met with a $40 refund, which felt inadequate and dismissive given the circumstances. Overall, Unagi’s customer service was responsive but lacked genuine concern for the quality of their product and the inconvenience caused to their members. The service’s value proposition was overshadowed by the scooter's poor performance and the company's inadequate compensation for the issues faced. Based on my experience, I would not recommend Unagi scooters, especially considering the substantial room for improvement in both product quality and customer service.

Have written company on Facebook and twitter about the status of my scooter rental. Nothing. No update but they shipped out the lock. What am I going to do with a lock and no scooter? I can’t even cancel the subscription. Tried on site and it just keeps loading. I’m so annoyed. Just want to cancel and get a refund but there’s no help.

It took me forever to get your company to get me an account because it would only tell me forbidden. So once I figure out to use a new email address I finally get An account and your saying 3 to 5 days and it's 10 or more days!!! You don't tell people about the secret deposit up front and now I have no idea when my scooter will get here because it said it could take up till next Tuesday! Next Tuesday! I needed 1 in 3 to 5 business days. Red flags. You can't get anyone on the website. It's just no customer service to call... you feel like they're saying "well what are you going to do about it." So I really don't feel like they've been upfront or honest about the time it takes for it to get to the customers. And you don't tell anyone that there is a security deposit. Smh. Now I can't cancel this thing for 4 months or I have to pay even more! This isn't how customers should feel. I mean I havent even got it yet and I already don't have confidence in the company.

I was trying to return my scooter early and there was a 100$ restocking fee that charged a extra 2 times to a total of 300$ for to still not be able to return it to them because it not being Aug 19 today on Aug 14. Trying to get to a actual person all day by the only means they have it general question by a Ai or a email support that they haven't responded don't know if they will respond and not even a email confirmation giving such information. My hand has been forced to file a dispute with my bank against them and the stress cause by this there not gonna lift a finger and I hope you don't trust to rent with them because I no longer have trust in them

I wanted to purchase my 2nd Unagi Scooter but keep getting a forbidden error. I had 14 exchanges with Unagi Support and on multiple occasions they kept telling me to use a different phone number even after I made it clear that I don't have a different phone number I can just conjure. It's wild to me that a business is unable to manually process orders when their website is broken. - I emailed your help team and Jamie Unagi Customer Service Representative said there is nothing that can be done.

Sent a defective scooter, which led to an accident. The rider was injured. Didn't refund the security deposit for weeks.

Too slow and battery dies quickly