Unagi ScootersReviews of unagiscooters.com

Response from Unagi ScootersOct 1, 2024

Thank you for being a loyal Unagi customer for the past four years. We’re sorry to hear about your recent frustrations with customer service. While it’s true that our Manhattan store has closed and we’ve streamlined our support process, we’re committed to providing quality assistance. The best way to reach us now is through the chat bot on our website, where we aim to address your concerns as quickly as possible. We understand the shift in our support model has been an adjustment, and we truly appreciate your patience as we work to improve the experience.

Response from Unagi ScootersOct 1, 2024

Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. We understand how disappointing this situation is. Please know that we’re here to help resolve this issue. While we don’t offer phone support, you can reach out via the chat bot on our website for real-time assistance. If the issue isn’t resolved through the chat bot, a customer service ticket will automatically be created, and our team will follow up to ensure it gets resolved promptly. Thank you for your patience!

Response from Unagi ScootersOct 1, 2024

We’re really sorry to hear about the issues you’re facing with your scooter order and customer service experience. That’s not the experience we want anyone to have. Here’s what we can recommend to get this resolved: 1. Contact via Chat Bot: Please reach out to our chat bot on the website for assistance—if the issue isn’t resolved there, a customer service ticket will be created automatically. 2. Broken Scooter: Since you received a scooter that was damaged upon arrival, you should not have to worry about a restocking fee. Just make sure to explain this situation clearly when reaching out to support via chat. 3. Refund & Charges: If you were charged for an upgrade or something else that wasn’t requested, you can bring that up as well. Make sure to detail this when connecting with support, and they should help clear up any incorrect charges. Your frustration is completely understandable, and we want to make sure this is resolved for you as quickly as possible.​

Response from Unagi ScootersOct 1, 2024

I’m really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If you’ve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process. We truly appreciate your patience and are committed to resolving this for you as quickly as possible.

Response from Unagi ScootersOct 1, 2024

I’m really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If you’ve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process. We truly appreciate your patience and are committed to resolving this for you as quickly as possible.

Response from Unagi ScootersOct 1, 2024

I’m really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If you’ve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process. We truly appreciate your patience and are committed to resolving this for you as quickly as possible.

Response from Unagi ScootersSep 23, 2024

I’m sorry to hear about your experience; that sounds incredibly frustrating. While we have warranty policies in place, we understand how upsetting it can be when something like this happens. If buying another scooter isn’t the right fit, consider renting with us! Our rental program includes all repairs, maintenance, and even theft insurance, giving you peace of mind without the worry of unexpected costs. Plus, you’ll always have a reliable ride ready to go!​

Response from Unagi ScootersSep 20, 2024

I’m sorry to hear that your experience hasn’t met your expectations, especially considering your specific needs for city commuting. The Unagi Model One Voyager is designed to be a lightweight, portable option for short commutes and last-mile trips rather than a heavy-duty city scooter. We understand that our scooters may not be the perfect fit for every rider, especially on rough urban terrain. If you’re experiencing issues with your scooter, please reach out to our support team at [email protected] or through our website chat. We’d love to look into any possible solutions or adjustments that can help improve your ride. We truly appreciate your feedback and are here to assist with any concerns you have.