Unagi ScootersReviews of unagiscooters.com

I have been writing emails from a month and no one responds to them now. And the chat option on the website is really bad as there is no live agent and chatbot isn't good enough to provide such resolutions. If such services persist I'll be obligated to take a legal action.

Been trying to contact Unagi for a replacement battery but there's no way to contact them ☹️

Terrible company. Their app doesn't work, and there is no one to speak to. They dont reply. The scooter itself malfunctions. I really would not recommend Update: Though unagi was expeditious to respond to my trustpilot post, they have not responded to my multiple emails. Don't take their post as good customer service. It's just them quickly trying to put out a fire

Scooters are not well built. They tend to only last 300-500 miles until things really start to break apart. The speed used to go 20mph when unlocked but after the recent firmware update. It's stuck 16 at most and auto brakes when you go down hill to keep it under 16mph. I do not recommend buying it refurbished either. Considering the price range of the scooters. I would expect greater quality. The scooter I use from Unagi is the Voyager (the successor to Model One) It costs me $84/monthly $10 more because I opted for using brand new scooter. And $5 for theft insurance. Customer service is very tedious and slow. It's all AI based. No more phone calls. The only way to reach a customer service representative is through email. And even that's not easy to find their information. The customer service is also not really good. They closed a ticket of mine without fully answering a question about the firmware I had about them. The cost to buy a Model One Voyager is $1490. Honestly not worth it. There are plenty of scooters with similar to better features that I've found and am going to switch to. For a fraction of the price. I've seen scooter around $500 out perform this one. The tires are pnuematic? So are many other scooters. This scooter doesn't have any shock absorbers so you feel all of the road and it's not good for non smooth roads. The only decent thing is the 1000W power and acceleration. But even that's pretty mid, especially for the pride range. plus all that acceleration only to get limited to 16mph. Ok. The horn is pretty trash too. It's so quiet and weak. In the span of my subscription time so far. Which is about 2 years. I've received about 7 scooters. One replacement arrived dead on arrival. And some one fell apart while using it around the 500mi mark Another only lasted 300 ish miles and the breaks started giving out. And the last one I'm replacing because the handle bar and the base board junction became loose and causes the wheel to be unaligned, making it dangerous to operate. (it's been 5 days since I opened a ticket for a replacement via email. Still no update. No tracking# and the status on the replacement is still unshipped. ) I strongly do not recommend this company and I would never buy these scooters brand new.

It’s a no for me. I got the 80dollar scooter for the upgrade. I didn’t read the fine print, found out the scooter is 20KM and not Mph. So it’s slower than your average biker. Also I hit a small bump and the thing is t turning on. Writhing 3-4 days of riding it. Not worth it.

Horrible horrible horrible company - they purposely misrepresented themselves to sell and rent scooters ,.. they out out a firmware update that literally blocked the ability to go full speed . It took the speed from 20mph to 15mph. They still promote a 20mph speed it now that is a lie . Many many angry customers And the only reply is that they “are working on it “- it’s been over 3 weeks now and zero resolution- I believe it was their intention to do this on purpose and now they are stringing people along. No customer service phone number to call. No phone number at all,.. Al you can do is send an email in which they never reply ,.. stay far far away from this company and DO NOT pay them a single dollar until they fix this issue- I also recommend if you are renting a scooter from them currently , to block your credit card from allowing any more monthly charges to take place until this is fixed.

sent me the wrong color scooter and scooter doesn’t charge email customer service and still haven’t gotten a response after a week

We recently received a scooter, refurbished that will not charge, nor will it pair to Bluetooth. We have tried to contact the company but there is no phone number, nor does the chat feature help but is a continuous loop. I’m now paying for a scooter that my son can’t even use because it only came with half a charge and you can’t charge it. Also it will not pair to the app. It’s beyond frustrating because there isn’t even an email feature…so what do I do?