Universal Music GroupReviews of umusic.com

I ordered 2 7" vinyl of stuck with you by Justin Bieber. One black vinyl & one white/glow vinyl. When the order came both records were black. When they finally decide to answer your emails they are like 6 different people answer them telling you different things. I finally got them to send me another copy & it's black vinyl too. Now they tell me since they sent a replacement copy they can't send another. They can have this black copy back. I want my White vinyl copy. This company has the worst customer service ever. Ripping people off is what they do best. I will never order vinyl from Universal Music Group again.

Ordered a 1975 T Shirt, terrible quality. Contacted customer ‘support’ 6 weeks ago, had many emails and chasers but zero refund which they promised to process weeks ago. Save yourself the hassle and the headache, save yourself time and money - buy elsewhere.

I ordered a signed Halsey - Manic vinyl a year ago and it still is not here. It was supposed to be shipped in January and it’s still not here and they have no idea when it will be shipped. I also ordered multiple different Taylor Swift orders in July and they aren’t here and they claim they can’t keep up with production, but are releasing more merch. If they are struggling with production, maybe work on fulfilling the orders you already have instead of creating new merch. It sucks most of my favorite artists are with UMG because I want to support them and buy merch, but when it’s this terrible and I don’t want to give UMG any more of my money and have to wait over a year for the products to show up. Absolutely terrible business. Everyone I know has multiple bad experiences with UMG.

Ordered a litho at the beginning of October 2020. It was supposed to ship November 13. They email November 13 saying it’s further delay but that they don’t know when it will finally ship. It finally shipped on November 18. FedEx tracking said they delivered it to my door on November 28 but it was not at my door. I called FedEx they just kept telling me it was delivered and if it’s not here then a claim can be filed but that only the shipper could file the claim and I cannot and told me to contact the shipper. They don’t even have a customer care phone number. They only have an email and make you wait another 1-3 business days for them to even respond to an email. I emailed them on November 28 telling them the issue. I even detailed that I already called FedEx and that they confirmed it has been delivered and they told me to contact shipper and that ONLY the shipper can file a claim. They emailed me back on December 1 telling me that shippers sometimes prematurely write on tracking that it has been delivered when it has not. Which is not true and I had already told them that’s not the case in my initial email so they did not even bother to read my email. Further they told me to wait another 5 business days to see if it will be delivered or check with a neighbor and then contact them again. This is unbelievable. I do a lot of online shopping. More than the average person and I know how shipping and every carrier works now and them telling me to wait 5 more business days before emailing them about it again is unacceptable. 5 more business days to tell them the exact same thing and then wait additional business days for them to respond back to that. I ordered this on October 3rd and it is now December 1!!!! Now I am out money, including the $8.19 that they had me pay for shipping and NO product.

Probably the baddest company ever. Letting fans wait 6 months for a signed cd and then shipping fake signatures how disrespectful there are even more things.

Where do I even start? I ordered multiple times on Ariana Grande’s official website, (which is in the universal music group), and know plenty other people who also did, and had so many problems! All items are systematically delayed for months, you always receive them damaged, or you don’t receive what you actually paid for ($70 tie and dye hoodie which was a basic blue hoodie, or a “signed cd” which is actually auto-penned (stuck with u cds). Items can also arrive with stains for clothes and broken / not working for cds, vinyls and cassettes. There’s also false advertisement and I probably forgot to write about something else but I think you get the idea of how bad it is...

Do not buy from this company! Ordered an item In July, with the understanding it would ship in August. September rolls around..no update. Customer Service doesn’t respond. I wait a few more weeks and contact Customer Service again. This time they tell me item will be available in 3-10 days and I’ll get an email with a tracking number. weeks later...nothing. Mid-October now and Customer Service tells me item is still not in stock, no idea when it will be. Despite this, item is still showing as in stock available on their website! I’ve asked for a refund but suspect I’ll need to report the purchase with my credit card company.

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