Universal Music GroupReviews of umusic.com

I never usually would do a negative review but this place deserves one. Whatever you do, save every email you get when you order something. I ordered 4 different things in September and when I still didn’t receive them, I emailed customer service. I got the album and signed cd first a month ago but I had also ordered a hoodie and a tshirt. I emailed about those items over a month ago. The day I emailed they said they would look into it. A couple days later, I received tracking info, 2 weeks later, I received a package, the tshirt had a hole in it and the hoodie was the incorrect one, I ordered the more expensive one and they sent me the cheaper one. I emailed customer service again and was told they need a picture of the hole in the shirt and a picture of the wrong hoodie. I sent a text picture of both. I then get an email a couple days later that they will send me a new tshirt and the hoodie, they need me to send back and then they will send me the correct one. So, I send back the hoodie a week ago and hear nothing so I tracked it and it shows it was delivered to their loading dock on 1/15, signed for etc but they told me thru email that they never got it back. I had to add a pic of the tracking that showed it was returned and signed for. Now waiting again, supposedly the new tshirt should be here tomorrow. I definitely feel like, if I didn’t email them in the first place, I would not have gotten anything at all. I had a friend email them also and mysteriously, the next day she received tracking info. They are counting on people to forget they ordered so they keep the money and never send you the stuff unless you fight for it.

This place is a fraud had to open case with PayPal to get money back!!!!! Never received item, never heard back from them when I tried to contact them!!!!! Don’t buy from this place - all they do is take your money and run!!! You have been. Warned!!!!!!!!!!!!

Purchased from a limited time store for Logic in JULY 2020, preorder items due to be shipped in September. This was further delayed to October which wasn’t too bad as I bought the items for a Christmas present. Come December I’d heard nothing and was starting to worry, with the parcels tracking being stuck since mid November contacted customer services, they took 4 days each time to get back to me, sometimes not replying for a week until I chased them. Each time I received unhelpful copy and past messsges telling me to wait longer and longer, despite the parcel being obviously lost. The item eventually turned up in JAN 2021....6 whole months after I ordered, disappointing for myself and the person I bought the gift for.

I pre-ordered TWICE’s new album in order to get the pre-order benefits. Not only was the album delayed with no explanation for over a month, but they sent me the item without all the pre-order benefits I was supposed to get. I have been in contact for over a week, have spoken to multiple agents, and none of them actually address my issue. I don’t think they actually read emails you send them. This isn’t the first time I’ve had issues with them, but this will probably be the last time I ever order from UMG. By far the most atrocious customer service and fulfillment of orders from anywhere I’ve ever ordered from.

I preordered the story version of Twice’s eyes wide open hopeing to get the preorder benifits I placed my order in October 2020 but it said it whould not ship until December 4th. Well the 4th rolled around and no shipping notification or anything. I emailed customer support with my tracking number and they told me that there was a delay on the album but yet I can go to the store and legit buy a copy now. It is now January 6th 2021 and still no album or even an update even though I keep asking for an update. I also emailed asking if I am even going to get the preorder benifits and they don’t actually read what I’m asking just keep saying about the delay. I got the preorder benifits in the mail on Friday of last week they never sent me tracking issue it has been over a month from the estimated ship date. I had to change my adress because I am moving I finally got an agent after I told them to change my adress. The album has now shipped on 1/16.

The worst customer service I've ever received. Zero tracking on my package. No accountability from the customer care reps. They do not care about you or your experience. I will never buy through them again!!!!!

I would give this a zero if I could. A week after the release of a pre-ordered item I followed up with them on the status of my order. It may have been forgotten about as the order was processed the next day and the customer service team reached out to say it was now on its way. Weeks later I follow up once more as the shipping information from USPS still showed that the order was waiting to be provided to their facilities and was still with the buyer. After emailed customer service once more, I see that my order gets dropped off finally and is now on its way, a month after the date I think I should have received it. I don't believe I would have gotten my order if I didn't follow up on multiple occurrences. The customer service emails also kept trying to put this on the USPS being busy. I would prefer that they own up to their own shortcomings and not lie to a customer. I will be sure not to purchase any thing from them in the future.

Ordered a hoodie for my granddaughter in November. Paid for it 11/12. Did not get it and emailed their so called customer service, said it would be shipped Christmas Day, which I knew was a lie. on 12/26 I emailed and asked if it was shipped the previous day. I got a reply saying they would "look into it". I responded with the ultimatum that they either ship it or refund me by 12/31. I can get my money back from Mastercard and have a dispute ready to file on 1/1. STAY AWAY FROM THIS FRAUDULENT COMPANY!!!!