Universal Music GroupReviews of umusic.com

Too much trouble with shipping

Pathetically poor, virtually nonexistent customer service by Universal on the U.S. side of The Rolling Stones store No. 9 Carnaby St. Consider this a zero star review. Received a $200 Stones jacket that I ordered online, but it is too big - despite what the specs say on the website. I promptly returned the jacket in perfect, unworn condition and weeks have gone by — and I still don’t have a refund from Universal - and now they have my jacket. It takes many days to get any type of email response from customer service — if you can call it that - and things seem to go nowhere. There is no customer service number to call. But No. 9 Carnaby St. still has my money. I’m not into providing companies with interest-free loans and I plan to file a complaint with the Better Business Bureau and contact the local District Attorney’s consumer affairs division and other authorities who handle consumer fraud where the U.S. operation is based. Additionally, I may reach out to an NBC reporter who does segments on these kinds of consumer nightmares. This has been an awful and frustrating experience and a radical departure from the Stones’s commitment to excellence. As much as I love the Stones, I will never buy any of their merchandise handled by Universal.

Ordered Lauren Spencer Smith merchandise over 6 weeks ago and still received them. Finally got through to customer service and they said they couldn't tell me when the deliveryight arrive. I was told I could have a refund, ha e asked for this and now not heard anything from them and definitely not received a refund! Absolutely shocking

Ordered a record and they sent an empty box. When I emailed them and asked them to send me an actual record, the customer service rep. Said they needed to verify my address. I gave them my address again and a week went by with no word from them. I emailed them again to ask where my record was - in a couple of days they got back to me and said my address was unverifiable. I told the moron “it’s the same address you sent the empty box to!” Had to get a refund from paypal.

Absolutely the worst customer service I have ever experienced, My daughter has spent over £90 on the Billie Eilish store only not to receive items and no help at all from customer service, Myself have also placed an order with the same Billie Eilish store to receive the same response and no item delivered as of yet from an order placed in July, Will be reporting to trading standards as they are just scamming people, I am surprised that Billie Eilish and her team allow this to go on and steal from the youngsters that idolise her and spend their money in good faith.

They sell fake autographs alot now I ordered 2 chains lil wayne and there obvious a stamp not signed as video showed and it been in several Facebook groups to prove won't respond to any message for committing forgery never will buy another thing from them it's ILLEGAL

Ordered 3 vinyl in August, with one being released in October so I knew I’d have to wait for that one to the released for my order to ship. Fair enough. The shipping day comes, and the shipping date is changed on the product for the next week. Fine. The next week comes, and the shipping date changes again. I email them. They tell me there’s a delay. I ask for them to ship my other vinyl then as I’ve been waiting, they tell me no as I opted for “ship together”… it’s not almost end of November and I have yet to receive anything. I have emailed them requesting a refund as enough is enough - was told I would hear back in 2 days, that was a week ago. I’m not one to generally write bad reviews, but this is beyond ridiculous. Avoid. Avoid. Avoid!!! They, as everyone clearly states on this page, do not care about their customers whatsoever.

Absolutely atrocious customer service. Ben waiting over 3 months for them to resolve my wrong order which would have been refunded 3 months ago due to a factory error. Instead here we are 3 months later with them replying once a week at best to my emails. So sad that musicians own merch uses this company as it lets all their fans down