Universal Music GroupReviews of umusic.com

I have never witnessed such a terrible company

Purchased a product from the Sam Fender store, paid for in June with a dispatch date due of 28th June, beginning of August and still no fulfilment of the product so I queried with customer services. 10th August, was informed that the item was being prepared to be shipped within 2 days. I'm still waiting for the fulfilment email (and obviously the actual product) now radio silence on the email query thread.

I bought merch at a Taylor Swift show and traded with a friend. The line was long and the transaction happened fast, so I didn’t realize until I got home that my item I got from her was faded to the point of being mostly illegible (beyond the normal “faded” look). I contacted UMG customer service, gave them the original purchaser’s information, but they did not help me because I wasn’t the original buyer. This was very frustrating because for a sweatshirt that expensive, I would expect at least decent quality. I know that lots of people traded/bought from others and had proof of purchase, and it’s not cool that so many people are having issues with such pricey, yet cheaply made garments. I was hoping for an easy replacement but UMG just says they can’t help. Reading the other poor reviews validates my experience.

Preordered Taylor Swift Midnights vinyl. It’s now a month after the release date and no sign of delivery, customer service is useless. I will never preorder vinyl from them again.

Contacted them multiple times to no avail.

I received an order I did not order..... How they got my information is unknow to me. They are scammers!!! BEWARE

This company are useless, having been dealing with them under Sound of Vinyl for several years . If you pre-order a vinyl and your payment card changes from when you placed the order - ( have waited 19 months for one pre order!) obviously the payment doesn’t go through, they just cancel your order !! So you then don’t & can’t get the limited edition vinyl you ordered. You cannot update your payment options in your account. You can’t speak to anyone & the internet contact option is painful & useless : I have closed my account & will never deal with them again. All the vinyl I have bought has been available & cheaper elsewhere!!

Ches putos usamos su música para darles promocion gratis y nos bloquean pen de jos