Universal Music GroupReviews of umusic.com

Worst customer service i have ever encountered. You get automated email responses that keep asking you the same thing over and over, it’s been 3 weeks of this, no actual help. Never buying from them again

I am so sad. This is the only website to buy official Taylor Swift merchandise. You think she would care about her merch. Said order would ship December 15th. Paid 25.00 extra for expedited shipping and it has still not shipped. Really, with all her billions she can’t find a reliable place to market her merchandise. No replies from emails and that is a 200 dollar present that won’t be here. Way too disappoint your young fans Taylor!

BUYER BEWARE! DO NOT BUY FROM HERE! Your items will make months to get to you. They’re selling you items that aren’t even made yet! And if they don’t sell enough of it, they will cancel the style of day you’re being refunded. Then, it will take weeks and weeks of chasing your refund to get your money back! I can’t believe reputable music artists are letting this be the face of their merch. Customer service is non-existent. It’s sad that it is better to buy knock-offs from another site than buy from the artists page!

the worst experience i have ever had with online customer service. i ordered from the taylor swift store and didnt recieve my items on time and they never reached out to tell me my order was delayed. after 10+ emails of automated responses which did not actually respond to my questions or remotely help me with my order i got one email response from a person who actually read my email. even so, when i emailed back regarding another order i received ANOTHER automated message from someone who clearly did not read my email. i have so much respect for customer service workers! i love to online shop so i deal with customer service workers quite often. i understand mistakes happen but the service is unacceptably poor and inefficient. i would order soooo much stuff from the taylor swift store, because i am a HUGE fan but none of my orders come in on time and when you inquire about your order you get NO help whatsoever. u Music, taylor is a mastermind and will not settle for a bad customer service agency for her offical store so might want to get it together :)

Just horrifically bad. Items won't be shipped for a month after purchase, and even then, if you reach out to customer service for help, there's like a 50% chance they'll tell you that your package was lost and all you're getting is a refund. At least with Taylor Swift's merchandise, it feels like no one cares about how awful the service is because they know people will still buy the merch.

OMG.... No... Do not order through these people. Just dont. If you can get your item anywhere else just do that. Wish i saw the extensive reviews before using them.

SCAM SCAM SCAM SCAM AVOID AVOID FAKE WEBSITE .

They literally take over 3 months to ship any Billie merch and some they will just push back the shipping date like 3 different times 🥲