Universal Music GroupReviews of umusic.com

I would give a zero if possible. They have screwed up over and over again, it's almost comical. They have sent wrong items on multiple occasions. They have failed to send replacements or refunds on multiple occasions. It takes them weeks to respond to customer service emails. I would highly recommend staying far away.

They don't respond at all. Someone needs to lawyer up and bring them to justice.

I eventually got my Post Malone t Shirt. I paid for overnight shipping yet I received the shirt a month later. It was a Xmas gift and I feel like it ruined Xmas not to have it here.

Customer support does not exist. Ordered 3x items on one order. All showed in stock on the website and not pre-orders. Three months later and nothing has arrived. When you try the online chat or email support you get a "we'll get back to you in two to three days" response. After that, an email a week later to say they are really busy and if you need help then send another email (and if you don't send an email they'll assume it's case closed). Not happy.

I ordered a Louie Armstrong Christmas record and paid for expedited shipping - it should have arrived in time for the holiday. They kept changing the shipping date and I still have not received it. I email and they email back saying they can look up my order if I give them my email. Obviously these are automated response emails because I have given that info in my email. I have requested numerous times to cancel the item and still can't get an actual person to respond. Do not order from this place and beware they use different company names but they are all the same distributor.

Awful! Ordered two hoodies in June ….. June!!! Received only one, early December. Sent email to CS. It’s been 12 days and no response at all. Terrible. Would really like a refund and too late to do a charge back :(

Terrible. Took my money for a Taylor Swift Sweater stating release date 15/12. I contacted them on the 21st and they emailed back saying it would be shipped within the next 1-2 working days. They have emailed today refunding my order! Why take these orders if they can’t fulfill them!

I feel terrible that so many had such a bad experience as my experience was the exact opposite. I ordered Billie Eilish merchandise in early December. I was a little nervous when it seemed my order was not shipping quickly enough, then I read the reviews here and started to panic. I emailed customer service and they responded very quickly and assured me my order would be on time. I received it today, right on time. I will definitely order from them again.