Universal Music GroupReviews of umusic.com

Best thing is we need to report this waste of time company to trading standards, listed as main Beatles supplier on Google.Can only pay with card so that was a big issue.. Paid for 3 coloured Beatles singles and received 3 black. Not happy. Received 1 email from someone named Luke and only found after digging 1 contact number but hit and miss if they answer . Asked me to return the singles for refund or they can replace with clear... Lol yea really.... Trading standards it is then

ordered a t-shirt. 3 months later still waiting, they don't reply to emails or calls. they don't give refunds. DO NOT BUY FROM THEM!!

Worst experience ordering from Taylor Swift Store - terrible service, quality and refuse to respond to refund request. I don’t understand how a government entity has not started to investigate the business dealings of this company. Granted, UMG is publicly traded that has their ‘subsidiary’ Bravado manage merch, but they hired a small company out of Ferndale to manage merch for A LOT of artists…it is a mess and never ordering from any artist that is sourced out of this warehouse/company.

Terrible company. Order never arrived. Tracking # never progessed passed shipping label created. Contacted them. They said wait a week and if I haven't received the order contact them back. I did and it was the exact same wording telling me to wait a week again. So it's just a copy and paste email. I contacted again and they said they are looking into it. Heard nothing. Contacted them several more times and now they don't respond.

Do not purchase jewelry from their store! The necklace we purchased was so cheap and flimsy, it broke the first time it was worn. They won’t replace the defective item either. Their jewelry is overpriced and very low quality!

Not good enough. Pre-ordered a record 2 months prior to release date. Got an update on the day of the release, that it had been postponed by a month. Fast forward two months, a month after the new release date, no delivery, no communication. Reached out to the help email (Twitter account only deals with NA orders), and all they can say is that they're awaiting stock from their suppliers, even though you can already buy the record from resellers. AKA they oversold the pre-order and having already taken your money, expect you to take late delivery, and a second pressing.

I pre ordered D4vd's petals to thorns vinyl on Monday, June 5, 2023 , and so I waited for a delivery confirmation email but it never arrived so I checked the delivery time in Europe and it said "Up to 10 working days" but 20 days passed so I sent them an email to get any news and they said word to word "I’m afraid we are still awaiting delivery of the Petals to Thorns LP you have ordered. I can confirm that we are chasing our supplier for any update as to when we can expect this to arrive although at this time, we do not have an exact date. My apologies for any inconvenience caused." So I waited more... it has been 3 whole month since my order has been placed so I emailed them again, and let me remind you that I paid 36 euros. So I asked again and they tell me "I am sorry to say we are still waiting for the stock to arrive and everyone who has placed a pre order is still waiting." Okay I waited 1 month again so I asked for a refund and 1 month again later still no refund, and because I'm a rookie and I didn't know that Universal Music was a awful company I ordered a IT4MI shirt on the same site and guess what, IT'S ALSO TAKING AGES. So today I lost 77 euros and I feel like I've been scamed by a well known company. I'm not a rich guy I kinda used all my money for this and it makes me feel horrible.

Ordered 3 vinyls not a single one showed up. Nothing done about it except a refund that was albeit easy to obtain. Guaranteed these guys care nothing about customer service. I dont often write reviews but this one really made me angry. DO NOT order from these guys if you're hoping your order will actually show up.