Universal Music GroupReviews of umusic.com

This is a scam. Paid for a Taylor Swift t-shirt in October and still did not get it. They apologised for the issue after weeks of chasing them and said it had been lost and they had resent. That was a lie. Now they say i can get a refund in 7-10 working days… completely unacceptable and not sure that i will get to see the money

Ordered a shirt from this company beginning Of December for Xmas. It is now January 11, and still no shirt! Emailing this company is pointless, they just send you automated email reply’s, and don’t read the email you’ve sent them. Opened a dispute with paypal about getting a refund, finally got an actual Email from Umusic requesting I close the complaint so they can refund my money. Complaint closed, now the emails start again they are going to ship my package, which I’ve told them 5x I don’t want it anymore! This company is a fraud, if you order anything from them use paypal to cover your purchase. You will NEVER GET YOUR ITEM!! And maybe never get a refund either… STAY AWAY FROM THIS COMPANY! It needs to be shut down!

I wish I had read these reviews before ordering from UMG. Much like everyone else, I was bugging customer service for 3 months about my order, and after receiving a tracking link that never updated, I was told that there was an error and I could either get a refund or a reshipment if they have stock (they don't). After 3 months of being strung along. Please save your money and sanity and NEVER order from here.

Can I give less than one star? I placed an order on Dec 9th, order never shows as shipped. Have contacted the company multiple times and heard nothing in return. There is no number to call so I'm stuck sending messages that go in to a void. My credit card was charged so now I'll have to dispute the charge. As another reviewer said it feels like they just stole my money and vanished. So disappointing as I went to the artist's site and this is who he uses. Seems its the only way to purchase the art I really wanted. So incredibly frustrating.

Purchased vinyls on November 24th, 2023. It's now January 9th and my order still hasn't been shipped. Contacted customer support twice already and haven't got a single reply. Will be calling my credit card company to dispute this care since it seems Universal just simply stole my money.

I ordered some Merch and I have not received any updates on the order. Like everyone else said on here... avoid! I will fight until the end to receive either my order or a full refund, despite no customer service available to contact. It's totally unacceptable (if not bizarre) for one of the largest media corps in the world to operate so unethically.

Seems to be common to not get your order. They send template emails stating they are busy and will look into it for you, getting back to you in a few days. But nothing ever happens. Even when I used to order stuff out of the back of a magazine all those years ago, I’ve never waited this long for an order or a proper response to what’s happening. So, if you find these reviews before you order your official merch, think about how long you are willing to wait and good luck. I’ll be waiting until the spring before I get my shirts or a refund by the looks of it.

Like everyone else, I ordered product in October and charged immediately. 3 months later.... nothing. Only way to contact them is via email and they don't respond. Agree with someone else's comment that I wish we could all lawyer up and do something about this.