Universal Music GroupReviews of umusic.com

UMG is well known for abusing copyright law which not only includes copyright striking videos with music they don't own but also striking random videos and now trying to pull songs from TikTok muting thousands of people's videos effectively rendering then unwatchable all for greed. Two words UMG Sucks.

PLEASE DO NOT USE. Bought my 12 year old daughter a Taylor Swift sweatshirt on 13th December for Christmas with next day delivery and here we are 29th January with still no item and no valid explanation and constant reminders that they are actually breaking trading laws by not supplying said item seem to go unnoticed. Happy to take your money but nothing else. No wonder Taylor is on the way to being a billionaire if this is how her record company do business

One word….HORRIBLE!!!!! DO NOT ORDER FROM THEM! I ordered a shirt from my favorite band before Christmas for a gift to my husband. I got it before Christmas but it was the wrong shirt. Ok, I thought, mistakes happen so I emailed to get it fixed. The only responses I’ve gotten are “we’re sorry we’re busy and will get to your inquiry soon” to the most recent “your inquiry has been passed on to a manger”. But I still don’t get anything fixed. This company is simply criminal!!!! I feel bad for the bands because it reflects negatively on them. HORRIBLE HORRIBLE HORRIBLE!!!!!

I would give them a negative it it existed. Ordered a birthday gift on 1/1/2024. The email notification implied that the purchase is not confirmed until the item is available. On 1/4 I got confirmation and funds withdrawn from my PayPal account. On a weekly basis when I followed up I get a very friendly professional sounding but bogus response that it will be sent shortly. Finally on 1/15 I asked for a refund. Then I get another FAKE UPS ticket number showing that item will be picked up shortly. On their webpage the so called delivery date went from 1/7 to 18 to 19.. you get the picture. Finally showed up on 1/24 and the item is crappy quality. I had to have my neighbor pick up the item since I am by now away on a trip. Had to replace my niece's birthday gift as well. NEVER AGAIN. I will definitely read TRUST PILOT in future before making a purchase. And PayPal is terrible at getting a refund as well. :-( Next time I will use good old trusty AMEX instead.

I had thought, as I found myself dealing with this company, that it was simply inept without a shred of customer service functionality. I have come to conclude that it is a criminal operation. Do NOT, under any circumstances, engage with this company.

Ordered a Morgan Wallen shirt for Christmas on 11/30... the week before they said sorry it won't ship until February??? They offered a refund or to wait. I requested a refund. Received it today 1/23. From this company. Had no idea they were handling these sales. 1 star for no product. 2 stars because I actually got a refund unlike some of the other reviews on here.

Delayed shipment repeatedly. Now it's impossible to return items. Returns require an RMA prior to sending the items back, and I've been waiting 17 days for a response. The only response received back in that time completely ignored my clear RMA request, resulting in me having to email yet again. Any email takes a minimum of 7 days to get a response. Will be going through my credit card to recover funds.

I wish I had read these reviews. Customer service (sic) is a(n unfunny) joke. The best is the tracking numbers that don’t exist in any carriers system and the complete lack of meaningful communication outside of canned responses that they copy/paste IF they respond, which is almost never. Hates a strong word….but appropriate. NEVER ORDER FROM THIS COMPANY!!