Ultra SabersReviews of ultrasabers.com

The product I received was overall good quality, but I received the wrong coupler for my saber and was completely ignored when trying to contacting them for a return. I’ve emailed them several times with absolutely no response. I’ve called and the voicemail states that email is the best way to contact them for customer service, that’s wrong. You would think they would appreciate someone willing to spend over $200 to support their business and receive what should be a good product but I guess not. They really need to work on their customer service if they intend to continue to function as a company. This could have easily been a 5 star review if they would honor a mistake on their part. Will not recommend them to anyone else.

The absolute worst saber company. They charge double what other saber companies do for sound with outdated tech. The customer service is non existent and they regularly defy FTC regulations to contact the consumer over late orders. They advertise quick shipping times and 3-4 week lead times. Except no one I've talked to who has ordered from here has gotten theirs within 3 months. They ignored my emails and refund requests. Please shop from a more ethical saber company.

Worst of the worst. How this sham of a company is still in operation I'll never know. They use severely outdated electronics, the owner is a total scumbag full of arrogance and doesn't care about the customer at all. Save your money and go elsewhere.

After 9 weeks there was no movement on my order. I made numerous attempts to contact the seller regarding order status, by phone and email. They never replied, returned calls, or responded in anyway. Until... I had to file a claim with PayPal. Three days after the claim was filed they emailed me directly to try and get me to continue with the order. This is a violation of the PayPal agreement. If I were to cancel the claim, I could never file again if I didn’t receive the items. PayPal gave them an additional 2 weeks to respond to the claim. The seller never replied to the claim, and fortunately I got a refund. BE VERY CAUTIOUS DEALING WITH THIS COMPANY!!!

I ordered a light saber from this place on may 14th, and finally today July 29th I heard back from them.. I made several attempts to contact them by email, dozen times to call to speak with someone. All I wanted was a update or some kind of feedback on why it was taking so long for my order. I finally got fed up and canceled my order last week, and I finally heard from them today... they keep 20% of the money for a "restock" fee. So I'm out on around 60 dollars. But bottom line is, there garbage on customer service.

I ordered a grab bag blade and an empty hilt in June and it's still "processing". The customer service in nonexistent! I am going to report them to the Better Business Bureau for false advertising and pursue a full refund

I placed an order on the 2nd of June and it is currently still processing. This company is a great company that is legit and real, however, with the COVID-19 delays and their rumoured email crashes, their customer service has been deplorable. I have ordered from them before and the shipping time is great. Not this time however. They will not respond to emails and calls and I will be requesting a refund through PayPal.

Wish I could rate higher, the quality of the lightsaber is really good... if you ever get it. I understand that you can't ship everything lightning fast, but don't brag on the website it takes 2-3 business days when it takes 3-4 months. To top it all off their customer services is just plain terrible; not only does it take them forever to ship, they leave you in the dark the whole time, they never apologies or compensate. I ordered two lightsabers back in February and got one in May and still haven't gotten the other.