Ultra SabersReviews of ultrasabers.com

Just like everyone else I wish I could give them no stars. Long story short. Ordered 2 sabers on June 12th been waiting 12 weeks for my order. Both sabers I ordered said “in stock”, 4 weeks after I placed my order and I email THEM, they tell me the sabers are back ordered. So, it took ME, having to email THEM for them to tell me this...Red flag #1. Then after a bunch of back and forth emails of them telling me it would be 3-4 weeks more....5 weeks later I email again asking about my order (since it was supposed to be fulfilled by then right?) WRONG! They email me again...still back ordered...but now, no timeframe given at all; and on top of that I ask to cancel and for a refund and they tell me it’s going to be a 20% restocking fee deducted from my refund...HHAHAHA restocking fee? For what? The stuff you don’t even have in stock? Or do they really expect me to believe they have all the electronic pieces on a table for MONTHS now waiting for my hilts to get there....? Hahaha they got me all sorts of F#%!&D UP if they think I’m not gonna fight this until I get all my money back. I’m reporting them, giving them the reviews they deserve, making a YouTube video AND opening a claim with my bank. F these scammers. UPDATE: it’s now been 3 and a half months and still nothing. I called bank already and they are looking into it. I’ve emailed ultrasabers numerous times now after threatening them to call my bank and get a charge back if my refund wasn’t to the full amount and no response has been issued from them. I emailed them again today, so we will see what happens next. Ultrasabers are SCAMMERS!!!

I brought 2 sabers from this site just before the start of May 2020, it took about 3 months to arrive to the UK, and i accepted this because of Covid, and international shipping and creation time etc! What i didnt like is that one of my sabers came scratched, dented and it didnt even light up, i emailed them, no response, i emailed again, no response, i then went through paypal, and suddently they are quick to reply to them, 2 months later, they replied to each email to paypal on the last possible day before the case would close in my favour, then i am given the choice, return both sabers at my own cost of lose my money. To get it to them within the time frame provided will cost me around £100 (about $120/130) Awful customer service, awful quality!

Like many others, I'd give no stars if I could. My son placed an order for a custom saber on June 10. He used all of his 16th birthday money, along with some savings, and he spent $426. He hemmed and hawed over making such a large purchase, but he finally pulled the trigger and was excited to treat himself. He was given a 4-6 week lead time, so he started to check on the status of his order at the end of July. It's been one month, and we can't get a response. I've left voice messages. Both of us have sent emails. I've tried Facebook Messenger. When I leave posts on their FB page, they get deleted within 24 hours. Between both of us, we've managed to get a response from actual humans at this business promising to check in with customer service (regardless if it's human or automated, though, the response always includes "someone will get back to you in 24-48 hours"). My son is TERRIFIED he's lost his money. I'm absolutely livid that we can't get a concrete response. I completely understand Covid has impacted all aspects of business and I'm not surprised it's taking longer. But they just need to tell us that! Post it on the site! Keep the customers informed! People will understand. But when people are spending his kind of money and then getting NO responses...yes, people are going to be upset. Do not order from this business. I'm in the process of working with my bank to get a refund. My son is going to be sad when he finds out I'm cancelling this order, but he'd be even more upset to lose his birthday money. Do better, Ultra Sabers.

Ordered a lightsaber 5 months ago and everytime I ask when is it coming they say in a few weeks. Then I asked for a full refund and they denied it! Do not order from this company their are far better ones out their!!

Only giving one star because it won’t let me give zero! We have been waiting 6 MONTHS and nothing. They keep going back and forth with us. Told us they had a shortage on inventory to make our order. We had to reach out to THEM after 5 months had passed. First they said they lost our order then we got that response. So REASONABLY we wanted a refund. They’re trying to make us pay a 20% restocking fee on a sword that wasn’t even made due to lack of product. HORRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE. Spent almost $500 and that was with overnight shipping. DO NOT USE THIS COMPANY.

We have been waiting over 8 weeks for our order to ship. They say they have an order lead time of 3-4 weeks right now. However, after that time period elapsed we were not contacted to explain this delay. We have reached out several times over our order. We believe this company to be in violation of FTC guidelines surrounding prompt delivery of online purchases and recommend customers in similar situations should google "FTC prompt shipping guildines" and read the PDF provided by the FTC and then file a complaint with them.

Waste of time. After waiting several years to order my son and I ordered two sabers on December 15 2019, We used 4 of their freebee coupons that included a free saber plugs, free stands and a free initiate saber and Free postage. Grand total of $1000 Australian dollars After a month we had not even gotten a confirmation pf our order but our money was taken inside 48 hours of us ordering. Fast forward another two weeks and suddenly we get an email asking how satisfied were we with their product that we had not gotten yet My son contacted customer support and they promised that we would get them ASAP the next day we got an order confirmation and on March 11th the sabers arrived. But wait for it, NO free plugs, NO free stand and NO free Initiate saber PLUS my saber that was supposed to be full sound and color was a stunt saber with just two colors and NO SOUND, My sons was how he ordered it with no sound. We contacted them straight away and told them of the missing items and wrong order but we got no reply. We continued to email and go on their face book page as well as try and contact them via their face book messenger NOTHING. The last time we emailed them was the start of May so I decided to contact the TEXAS attorney general who handles consumer complaints on the 1st of August 2020 now funny enough I tried one more time to contact them on the 5th and I got a reply. They asked for our order number and they would get customer service to get back to me withing 24 to 48 hours. When the 12th of August rocked around I decided to follow up and msg the guy on messenger again. It told me he was unavailable so I left it another day again not available. So I dived on their face book page and guess what I can now NOT comment on anything I can see everything but where I could make comment before I can no longer do so because I have to assume they blocked me . Well no problem I have found a channel to continue to fight them with, To call their product light sabers and to make replicas of the original and use the sounds they have to be licensed, and they need to get that from Lucas Arts they have to prove themselves worthy, How can they do that when they rip off customers don't care and continue to treat them with contempt. My advice if you have a major problem with Ultra Sabers or even just sick of their customer service maybe drop Mr Christopher Holm a msg at chris.holm @lucasfilm.com he is the contact for licensing of Star Wars products. They mess with us maybe its time to mess with them .

I paid in full for a custom saber on July 5th - the hilt I selected clearly stated it was in stock, and at the time of writing is still listed as in stock. I expected 3-4 weeks build time, with a little leniency given the COVID-19 situation. It took them 7 weeks to even check they had the parts for my order (which they didn't) and told me it would be another 9-11 weeks. I could either wait, or have another hilt that they had already in stock (no word about refunding me the difference, since I went for something more pricey). Now they want a 20% restocking fee, for something that they've already said is not in stock, because they started putting electronics together before making sure they could actually provide the service I paid for. Atrocious practice for a business, poor customer service on the back of recently announcing improvements, and the shadiness of selling things they don't have. I'm pursuing it with my bank - it's not a cancellation, this seller is not providing what I paid for.